Sophie Smith

Area Administrator at Westdale Properties

Led in-house social media marketing strategy and created original creative content to boost engagement and build brand identity for a Toronto-based property management company. Regularly used HappyCo CRM to engage with tenants and direct work orders, maintenance requests, and rental inquiries with property managers and maintenance staff. Managed MLS marketing platforms to promote properties, generate leads, and track analytics. Assisted with invoice processing, tenant activity analysis, and quarterly/annual budgeting across 16 residential properties using Yardi Voyager ERP. Organized Area Managers’ meetings, appointments, and calendars; acted as primary contact between vendors, site staff, Area Managers, and executives. Aided court preparations by submitting legal filings to the Landlord & Tenant Board, compiling evidence, and reviewing tenant ledgers. Drafted vendor contracts, tracked renewal dates, and ensured vendors maintained valid Certificates of Insurance. Planned and executed

Team Lead at Pancake House

Supervised up to 5 servers and hosts at a time, delegating tasks and ensuring consistent and efficient workflow of the restaurant.