Available to hire
Senior Personal Assistant and Office Manager with over 10 years of experience supporting CEOs, Directors, and Boards within complex, multi-stakeholder organisations, including not-for-profit and international environments. Strong background in governance support, board and AGM coordination, HR administration, office management, and confidential executive assistance. Holds an MSc in Business Management (First Class Honours). Highly organised, discreet, and proactive, with proven ability to manage competing priorities in fully office-based roles.
Experience Level
Expert
Expert
Language
Spanish; Castilian
Fluent
English
Advanced
Work Experience
Front Office Supervisor at Mespil Hotel – Dublin
September 1, 2025 - PresentSupervise daily front office operations, ensuring service quality, operational efficiency and compliance with internal procedures. Lead, train and support a multicultural reception team; manage shift planning and performance follow-up. Act as first point of escalation for complex operational and client-related issues. Coordinate closely with housekeeping, reservations and management to optimize room allocation and daily operations. Prepare and manage daily operational reports, including room status, group allocations, meeting rooms and staffing requirements.
Reservation Sales Agent at Staycity & Wilde Aparthotels – Dublin
March 1, 2025 - September 1, 2025Managed high volumes of reservations via phone and email, converting enquiries into confirmed bookings in English and Spanish. Supported revenue generation through accurate pricing, availability management and upselling. Worked with Opera, SiteMinder, Freshdesk, Stripe and Outlook to streamline reservation and payment processes.
Receptionist Team Leader at Staycity City Quay Aparthotel – Dublin
September 1, 2023 - February 28, 2025Supported front desk operations and daily team coordination in a high-occupancy property. Assisted with onboarding and training of new team members. Ensured effective communication between front office, housekeeping and management.
Receptionist at Staycity City Quay Aparthotel – Dublin
June 1, 2023 - September 1, 2023Delivered professional customer service, managed check-ins/outs and handled administrative tasks.
Virtual Executive Assistant to National Director at World Vision International – Chile
September 1, 2019 - December 1, 2019Provided remote executive support, including agenda management, reporting and internal coordination.
Project Coordinator at World Vision International – Chile
April 1, 2019 - June 1, 2019Coordinated project activities, documentation and stakeholder communication.
Executive Assistant & Direction Coordinator at World Vision International – Chile
January 1, 2013 - December 31, 2018Provided high-level administrative and operational support to senior leadership. Coordinated internal communications, reporting, scheduling and cross-departmental initiatives.
Education
MSc in Business Management (First Class Honours) at IBAT College Dublin – ATU
January 1, 2024 - January 1, 2025Translator and Simultaneous Interpreter at UCINF University
January 1, 2008 - January 1, 2012Qualifications
Technical Liaison Interpreter – EATRI Institute
January 11, 2030 - February 2, 2026Bilingual Executive Secretary – ICCE Institute
January 11, 2030 - February 2, 2026Industry Experience
Non-Profit Organization, Professional Services, Travel & Hospitality, Education, Media & Entertainment
Experience Level
Expert
Expert
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