Available to hire
Hi, I’m Fay Brooks-Hedges. I’m an organised and reliable administrator and coordinator with extensive experience handling confidential information, scheduling meetings, and maintaining accurate records.
I’m proficient with Microsoft Word and Excel, can manage busy inboxes, prepare documents, and prioritise high workloads. I excel at minute-taking, coordinating team activities and meetings, and communicating professionally with patients, consultants and other health care professionals by phone, in person, and by email. I’m motivated, adaptable, and dedicated to delivering efficient, high-quality work.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Fluent
Work Experience
MDT Coordinator and Pathway Validator at Frimley Health NHS Foundation Trust
August 1, 2014 - August 1, 2025Navigated and tracked patients through their care pathway from referral to treatment, adhering to agreed pathway steps and timescales. Proactively identified and resolved delays at all stages. Met strict daily deadlines and targets in line with national data requirements. Documented weekly MDT meeting outcomes to determine cancer investigations and treatments for each patient. Ensured each patient had an up-to-date record on the cancer system with all investigations, diagnoses and treatments accurately recorded and saved. Prioritised heavy workloads using time management skills. Worked as part of a team and independently. Communicated with a variety of people in and outside the trust at all levels (via email, phone and face-to-face). Adhered to strict confidentiality guidelines. Utilised Microsoft packages to compile meeting lists and agendas for tumour site-specific MDT meetings. Completed regular audits and ensured all relevant data was recorded on the systems in relation to each tum
Patient Records Officer/Receptionist at Frimley Health NHS Foundation Trust
December 1, 2000 - August 1, 2014Navigated and tracked patients through their care pathway from referral to first appointment. Daily preparation of outpatient clinics, making sure relevant results and documentation were available in the medical files for the consultants to view. Weekly receptionist duties for various outpatient clinics and front desk. Meeting and greeting patients with professionalism and courtesy. Checking and updating patient demographics. Adhered to strict confidentiality guidelines. Prioritised heavy workloads using time management skills. Worked as part of a team and independently. Communicated with a variety of people in and outside the trust at all levels (via email, phone and face-to-face).
Beauty Planner at Riman K-Beauty
September 1, 2025 - PresentPromote and sell luxury Korean skincare; manage customer enquiries, process orders, and provide personalised recommendations to ensure an exceptional shopping experience; direct sales and content creation via social media to engage customers, boost brand awareness and online sales; strong customer care and product knowledge to deliver consistent results.
Sales Assistant at W.J. Daniel & Co Ltd
November 1, 1997 - March 1, 1999Delivered customer service, managed merchandising stock, priced goods, trained new staff members and invoiced.
Education
ITEC Mature Beauty Therapy at East Berkshire College
January 1, 1999 - January 1, 2000A-levels at Herschel Grammar School
January 11, 2030 - February 2, 2026GCSEs at Wexham Secondary School
January 11, 2030 - February 2, 2026ITEC Mature Beauty Therapy at East Berkshire College
January 1, 1999 - January 1, 2000Qualifications
Microsoft Excel for Beginners
September 3, 2024 - September 3, 2024White Belt training
September 6, 2024 - September 6, 2024Coaching webinar training
September 13, 2024 - September 13, 2024De-escalation training
October 1, 2024 - October 1, 2024One Dive training
October 4, 2024 - October 4, 2024SharePoint training
October 18, 2024 - October 18, 2024Power to speak up training
October 28, 2024 - October 28, 2024Burnout prevention
November 8, 2024 - November 8, 2024Information security training
November 14, 2024 - November 14, 2024Thrive at Work Conference
November 22, 2024 - November 22, 2024Microsoft Excel intermediate course
January 7, 2025 - January 8, 2025Microsoft Excel for Beginners
September 3, 2024 - March 23, 2026White Belt training
September 6, 2024 - March 23, 2026Coaching webinar training
September 13, 2024 - March 23, 2026De-escalation training
October 1, 2024 - March 23, 2026One Dive training
October 4, 2024 - March 23, 2026SharePoint training
October 18, 2024 - March 23, 2026Power to speak up training
October 28, 2024 - March 23, 2026Burnout prevention
November 8, 2024 - March 23, 2026Information security training
November 14, 2024 - March 23, 2026Thrive at Work Conference
November 22, 2024 - March 23, 2026Microsoft Excel intermediate course
January 7, 2025 - January 8, 2025Industry Experience
Healthcare, Professional Services, Education
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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