Available to hire
I am a dynamic and results-oriented sales and customer service professional with a proven track record in leading teams, driving customer satisfaction, and closing deals. I excel at generating leads, nurturing relationships, and delivering value through personalized service that aligns with business goals.
I thrive in fast-paced environments, enjoy coordinating marketing campaigns, and constantly look for ways to optimize customer experiences. I am passionate about using data-driven insights to grow revenue and build long-term client partnerships.
Experience Level
Expert
Intermediate
Language
English
Fluent
Swahili
Fluent
Work Experience
Acting Zonal Manager at Smart EFD
January 1, 2025 - April 1, 2025Led regional sales operations for Morogoro, Tabora and Dodoma, overseeing marketing initiatives and guiding a team to implement strategic sales efforts. Drove product adoption and enhanced customer satisfaction through personalized service and proactive follow-ups.
Sales Regional Supervisor at Smart EFD
November 1, 2024 - April 1, 2025Directed regional sales operations, ensured KPI achievement, and developed strategies to drive revenue. Maintained strong client relationships, generated leads, and prepared detailed sales reports. Mentored and trained team members to improve performance.
Customer Support and Sales Agent at Smart EFD
September 1, 2022 - November 1, 2024Delivered outstanding customer service across multiple channels, conducted market activations, and promoted campaigns to drive sales. Processed orders, maintained accurate records, and collaborated with marketing to optimize outreach strategies.
Customer Support Agent at Sumet Tanzania
January 1, 2020 - January 1, 2021Processed customer orders via phone and managed delivery tracking. Conducted tele sales, assisted customers in selecting suitable products, and ensured a seamless ordering process with high satisfaction.
Customer Service Agent at Jumia Mall
January 1, 2018 - January 1, 2019Handled inbound and outbound calls, verified and confirmed orders, and managed social media interactions. Performed payment verification and collaborated with the accounts team to ensure accurate transactions.
Marketing Agent at Africa Capital Limited
January 1, 2015 - January 1, 2016Acquired loan customers from government and NGO institutions, retained existing customers with new loan opportunities, and assisted clients with loan clarifications and documentation.
Education
Certificate in Business Administration at Kilimanjaro Institute of Technology and Management, Dar Es Salaam
January 1, 2016 - December 31, 2017Certificate of Secondary Education at St. Mary’s High School, Dar Es Salaam
January 1, 2011 - December 31, 2014Primary Education at Dayspring & Nangina Girls Primary School, Kenya
January 1, 2003 - December 31, 2010Qualifications
Effective Follow-Ups & Customer Retention Strategies
January 11, 2030 - February 2, 2026Sales & Marketing Techniques
January 11, 2030 - February 2, 2026Customer Service Excellence Training
January 11, 2030 - February 2, 2026Virtual Assistant
January 11, 2030 - February 2, 2026Industry Experience
Consumer Goods, Education, Financial Services, Professional Services, Retail
Experience Level
Expert
Intermediate
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