Kirsi Holmberg
I am a chatbot and AI expert with over seven years of experience. My work is characterized by customer-centricity and a passion for continuous improvement.
About
I am a chatbot and AI expert with over seven years of experience. My work is characterized by customer-centricity and a passion for continuous improvement.
I have a knack for problem-solving, organization, all things creative, writing, and enhancing the customer experience.
- 9 years' experience
- Joined February 2026
Languages
- FinnishFluent
Industry experience
- Software & Internet
- Professional Services
- Media & Entertainment
Work experience· 5 roles
Training generative AI models to improve Finnish writing; creating content and teaching grammar and vocabulary to large language models (fine-tuning); evaluating chatbot responses for accuracy, clarity and grammar, and pointing out inaccuracies.
Designed and built conversion points on the website as a customer relations specialist, incorporating content and layout to align with goals, typically involving chatbots or interactive forms. Optimized content using user data to tailor results.
Designed and implemented customized chatbot solutions for clients' websites, aligning them with brand and tone of voice.
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