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I am a chatbot and AI expert with over seven years of experience. My work is characterized by customer-centricity and a passion for continuous improvement. I have a knack for problem-solving, organization, all things creative, writing, and enhancing the customer experience.…

Kirsi Holmberg

AI Prompt Engineer, AI Engineer, Content Producer, +2

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I am a chatbot and AI expert with over seven years of experience. My work is characterized by customer-centricity and a passion for continuous improvement. I have a knack for problem-solving, organization, all things creative, writing, and enhancing the customer experience.…

Available to hire

I am a chatbot and AI expert with over seven years of experience. My work is characterized by customer-centricity and a passion for continuous improvement.

I have a knack for problem-solving, organization, all things creative, writing, and enhancing the customer experience.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

Finnish

Fluent

Work Experience

AI Trainer / Prompt Manager / Finnish Language Expert at Scale AI (Freelancer)

March 1, 2024 - Present

Training generative AI models to improve Finnish writing; creating content and teaching grammar and vocabulary to large language models (fine-tuning); evaluating chatbot responses for accuracy, clarity and grammar, and pointing out inaccuracies.

Conversion Content Specialist at Groweo

October 1, 2022 - March 31, 2023

Designed and built conversion points on the website as a customer relations specialist, incorporating content and layout to align with goals, typically involving chatbots or interactive forms. Optimized content using user data to tailor results.

Conversion Specialist at Leadoo Marketing Technologies

April 1, 2022 - September 30, 2022

Designed and implemented customized chatbot solutions for clients' websites, aligning them with brand and tone of voice.

Customer Service Manager at JoyActor Finland Oy

October 1, 2021 - December 31, 2021

Developed customer service processes, led a team of six professionals, and oversaw the chatbot project. Managed public communications and customer service across channels.

Digital Sales Representative at Upseller Finland Oy

January 1, 2016 - December 31, 2021

Engaged with customers via chat on client websites to generate leads and close deals; created content for Upseller's site and social media; conducted training sessions; served as quality control manager; organized events; participated in recruitment and trained AI-powered chatbots.