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I am a staff/lead-level Full Stack Engineer with 10+ years building cloud-native platforms and video-first, real-time web applications across the full stack. I own end-to-end delivery from architecture and roadmap through CI/CD, observability, and production operations, partnering closely with product and design, and I enjoy leading engineers in fast-paced environments. I have a deep interest in AI and LLMs and love exploring agentic workflows, including integrating LLM-driven assistants into product experiences to automate negotiation, task management, and operational processes. I am excited to apply data-informed decision making, experimentation, and automation to deliver impact at scale.…I am a staff/lead-level Full Stack Engineer with 10+ years building cloud-native platforms and video-first, real-time web applications across the full stack. I own end-to-end delivery from architecture and roadmap through CI/CD, observability, and production operations, partnering closely with product and design, and I enjoy leading engineers in fast-paced environments. I have a deep interest in AI and LLMs and love exploring agentic workflows, including integrating LLM-driven assistants into product experiences to automate negotiation, task management, and operational processes. I am excited to apply data-informed decision making, experimentation, and automation to deliver impact at scale.

Jake Miller

Architect, Full Stack Developer, DevOps Developer, +4

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I am a staff/lead-level Full Stack Engineer with 10+ years building cloud-native platforms and video-first, real-time web applications across the full stack. I own end-to-end delivery from architecture and roadmap through CI/CD, observability, and production operations, partnering closely with product and design, and I enjoy leading engineers in fast-paced environments. I have a deep interest in AI and LLMs and love exploring agentic workflows, including integrating LLM-driven assistants into product experiences to automate negotiation, task management, and operational processes. I am excited to apply data-informed decision making, experimentation, and automation to deliver impact at scale.…I am a staff/lead-level Full Stack Engineer with 10+ years building cloud-native platforms and video-first, real-time web applications across the full stack. I own end-to-end delivery from architecture and roadmap through CI/CD, observability, and production operations, partnering closely with product and design, and I enjoy leading engineers in fast-paced environments. I have a deep interest in AI and LLMs and love exploring agentic workflows, including integrating LLM-driven assistants into product experiences to automate negotiation, task management, and operational processes. I am excited to apply data-informed decision making, experimentation, and automation to deliver impact at scale.

Available to hire

I am a staff/lead-level Full Stack Engineer with 10+ years building cloud-native platforms and video-first, real-time web applications across the full stack. I own end-to-end delivery from architecture and roadmap through CI/CD, observability, and production operations, partnering closely with product and design, and I enjoy leading engineers in fast-paced environments.

I have a deep interest in AI and LLMs and love exploring agentic workflows, including integrating LLM-driven assistants into product experiences to automate negotiation, task management, and operational processes. I am excited to apply data-informed decision making, experimentation, and automation to deliver impact at scale.

Skills

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Work Experience

Senior .NET Engineer at Mayo Clinic

April 1, 2025 - Present

Architected a secure EHR platform with C# .NET 6 and Angular 16, implementing HIPAA controls (FHIR, HL7) and OAuth2/JWT, enabling HIPAA-compliant data interchange and patient management workflows. Published multiple appointment-scheduling endpoints via ASP.NET Web API and HL7/FHIR interfaces; enhanced accessibility and reliability.

Senior .NET Engineer at Zendesk

January 1, 2022 - April 1, 2025

Built resilient backend services in .NET 6 and Python; deployed to Azure Functions and AKS to raise availability and throughput for large-scale features. Shipped 10+ front-ends (React, Vue, jQuery, Blazor), refined responsive UX, and integrated Service Bus and Kafka/RabbitMQ event streams. Strengthened CI/CD pipelines and security practices (OAuth/JWT, Azure AD).

Lead Software Engineer at Lockheed Martin

May 1, 2015 - January 1, 2022

Delivered hardened C#/.NET mission apps for avionics/C2 workflows using DDD/CQRS, REST/SOAP endpoints, and Enterprise messaging (Service Bus, RabbitMQ, Kafka). Migrated legacy services to .NET Core Web APIs; built robust data layers (SQL Server, PostgreSQL) and implemented secure access controls.

Senior Software Engineer at Lockheed Martin

May 1, 2015 - January 1, 2022

Delivered hardened C#/.NET services for mission applications, employing DDD/CQRS to sustain secure environments. Integrated REST/SOAP endpoints and built distributed components to improve reliability and scalability.

Senior .NET Engineer at Zendesk (Remote)

January 1, 2022 - April 1, 2025

Built resilient backend services in .NET6 and Python, deployed on Azure Functions and AKS to raise availability and throughput for enterprise features. Shipped and maintained 10 front-end apps (React, Vue, jQuery, Blazor), refined responsive UX, and orchestrated integrations with Azure Logic Apps, Service Bus, Event Grid, API Management and streaming governance. Maintained WCF services to support distributed interoperability while planning phased migrations. Adopted Apache Kafka for event streaming across microservices, improving fault tolerance and throughput.

Lead Engineer at Mayo Clinic

April 1, 2025 - October 1, 2025

Led end-to-end architecture and delivery of a video-first, real-time workflow platform using React/Next.js, TypeScript, and Node.js, enabling low-latency collaboration via WebSockets and event-driven services. Designed an agentic LLM assistant to orchestrate multi-step tasks (intake, summarization, routing, follow-ups) with tool/function calling, audit trails, and human-in-the-loop approvals for high-stakes decisions. Built scalable backend services with GraphQL/REST, PostgreSQL, and Redis caching, implementing idempotency, rate limiting, and resilient retry patterns for external integrations. Established cloud foundations on AWS (EKS, RDS, S3, CloudFront) with Terraform, defining secure networking, secrets management, and least-privilege IAM policies. Implemented CI/CD with GitHub Actions (lint/test/build/deploy), containerization with Docker, and progressive delivery strategies to reduce deployment risk and improve release cadence. Introduced observability standards using OpenTelemet

Senior Software Engineer at Zendesk

January 1, 2022 - April 1, 2025

Owned full-stack development of customer-facing and internal workflow products using React, TypeScript, and Node.js, delivering features from discovery through production support. Built conversational experiences integrating LLM-powered assistants for ticket triage, summarization, and next-best-action recommendations, including evaluation harnesses and guardrails to improve response quality. Designed scalable APIs (REST/GraphQL) and microservices with PostgreSQL and Redis, improving throughput and reducing p95 latency via caching and query optimization. Developed real-time event pipelines and notification systems using pub/sub and queueing patterns, ensuring reliable delivery with DLQs, backoff, and replay mechanisms. Hardened platform security with OAuth/JWT flows, RBAC, input validation, and automated dependency scanning integrated into CI. Created automated tests with Jest, Cypress, and contract tests, increasing release confidence and reducing regressions across multi-service chang