I am Chandrani Mazumdar, currently based in the Netherlands with a Dutch PR and over 6 years of experience in Customer Service, Credit and Risk Management, KYC, and P2P operations. I have worked internationally across India, the USA, and the Netherlands, leveraging analytical skills and process improvements to boost efficiency and client satisfaction. I hold a Masters in Accounting & Finance from the University of Calcutta and the Google Project Management Certification. I am fluent in English (professional), native in Hindi and Bengali, and have basic Dutch (A1). I am seeking opportunities in financial services, professional services, or data-driven roles in the Netherlands.

Chandrani Mazumdar

I am Chandrani Mazumdar, currently based in the Netherlands with a Dutch PR and over 6 years of experience in Customer Service, Credit and Risk Management, KYC, and P2P operations. I have worked internationally across India, the USA, and the Netherlands, leveraging analytical skills and process improvements to boost efficiency and client satisfaction. I hold a Masters in Accounting & Finance from the University of Calcutta and the Google Project Management Certification. I am fluent in English (professional), native in Hindi and Bengali, and have basic Dutch (A1). I am seeking opportunities in financial services, professional services, or data-driven roles in the Netherlands.

Available to hire

I am Chandrani Mazumdar, currently based in the Netherlands with a Dutch PR and over 6 years of experience in Customer Service, Credit and Risk Management, KYC, and P2P operations. I have worked internationally across India, the USA, and the Netherlands, leveraging analytical skills and process improvements to boost efficiency and client satisfaction.

I hold a Masters in Accounting & Finance from the University of Calcutta and the Google Project Management Certification. I am fluent in English (professional), native in Hindi and Bengali, and have basic Dutch (A1). I am seeking opportunities in financial services, professional services, or data-driven roles in the Netherlands.

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Language

English
Advanced
Hindi
Fluent
Bengali
Fluent
Dutch
Beginner

Work Experience

Customer Service Agent at Dutchband BV
September 1, 2020 - March 31, 2022
Customer Service Agent for client Vanmoof, focusing on enhancing customer satisfaction across EU, UK and North America; coordinating logistics between warehouses and couriers; troubleshooting online payment/tax invoice issues; assisting in product maintenance by providing accurate maintenance solutions.
KYC Analyst at JPMorgan Chase & Co
January 1, 2016 - Present
KYC/analyse and screening responsibilities in banking operations with focus on risk and due diligence processes; supported credit risk-related data inputs and process improvements.
Senior Financial Associate at Hewlett-Packard
January 1, 2014 - December 31, 2016
P2P end-to-end process management for Accounts Payable/Receivable, monitoring workflow, performing data analysis, and handling multiple improvement/maintenance projects using Waterfall and Agile methods.
Customer Service Executive at HSBC
January 1, 2009 - December 31, 2011
KYC/Credit Risk role with focus on loan risk, transaction monitoring, and due diligence; supported credit disbursements data analysis and KYC activities.
Accountant at Balagan BS/ Toones
January 1, 2009 - December 31, 2009
Accounting role based in USA with responsibilities in financial recordkeeping and reporting.

Education

Masters in Accounting & Finance at University of Calcutta
January 1, 2006 - December 31, 2008

Qualifications

Google Project Management Certification
January 11, 2030 - February 3, 2026
Google Project Management Certification
January 11, 2030 - February 3, 2026

Industry Experience

Financial Services, Professional Services, Other