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Hi, I'm Abisola Oye, a Lagos-based customer service professional with over 3 years of experience across customer support, healthcare, and admin roles. I focus on delivering a first-class service experience by combining empathy, professionalism, and clear communication to resolve queries efficiently. I thrive in cross-functional environments, onboard 20–40 new clients weekly, use CRM platforms to streamline processes, and collaborate with teams to improve response times and client retention. I believe in turning challenges into opportunities and delivering memorable interactions for customers.…Hi, I'm Abisola Oye, a Lagos-based customer service professional with over 3 years of experience across customer support, healthcare, and admin roles. I focus on delivering a first-class service experience by combining empathy, professionalism, and clear communication to resolve queries efficiently. I thrive in cross-functional environments, onboard 20–40 new clients weekly, use CRM platforms to streamline processes, and collaborate with teams to improve response times and client retention. I believe in turning challenges into opportunities and delivering memorable interactions for customers.

Abisola Oye

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Hi, I'm Abisola Oye, a Lagos-based customer service professional with over 3 years of experience across customer support, healthcare, and admin roles. I focus on delivering a first-class service experience by combining empathy, professionalism, and clear communication to resolve queries efficiently. I thrive in cross-functional environments, onboard 20–40 new clients weekly, use CRM platforms to streamline processes, and collaborate with teams to improve response times and client retention. I believe in turning challenges into opportunities and delivering memorable interactions for customers.…Hi, I'm Abisola Oye, a Lagos-based customer service professional with over 3 years of experience across customer support, healthcare, and admin roles. I focus on delivering a first-class service experience by combining empathy, professionalism, and clear communication to resolve queries efficiently. I thrive in cross-functional environments, onboard 20–40 new clients weekly, use CRM platforms to streamline processes, and collaborate with teams to improve response times and client retention. I believe in turning challenges into opportunities and delivering memorable interactions for customers.

Available to hire

Hi, I’m Abisola Oye, a Lagos-based customer service professional with over 3 years of experience across customer support, healthcare, and admin roles. I focus on delivering a first-class service experience by combining empathy, professionalism, and clear communication to resolve queries efficiently.

I thrive in cross-functional environments, onboard 20–40 new clients weekly, use CRM platforms to streamline processes, and collaborate with teams to improve response times and client retention. I believe in turning challenges into opportunities and delivering memorable interactions for customers.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Customer Service Representative at Adullam Housing

October 1, 2022 - Present

Handled 100–150 customer inquiries daily across phone, video, chat, and email while maintaining a 95–98% customer satisfaction score and 90%+ first-contact resolution rate. Conducted onboarding for 20–40 new clients weekly, reducing onboarding time by 25–30% and improving early-stage client retention. Coordinated with cross-functional teams to improve client service processes and feedback integration, contributing to a 20% improvement in response time. Provided accurate client-related reports with 99% data accuracy. Managed client payments with 100% accuracy, reducing billing discrepancies and payment delays by 15–20%. Scheduled 30–50 client meetings weekly, increasing attendance and engagement by 20%+. Adhered to communication procedures and policies.

Career Break at School

October 1, 2020 - October 1, 2022

Took a career break from October 2020 to October 2022 to focus on education and skill development.

Sales Specialist at Ferrabis Resources Limited

October 1, 2018 - October 1, 2020

Surpassed sales target by 20% through strategic client outreach and relationship management. Maintained a portfolio of 30+ clients with consistent communication and follow-ups, resulting in repeat business. Increased client retention by 25% through personalized follow-ups and strong relationship management. Prospected and qualified potential customers through prospecting, cold calling, and networking; converted 30–40% of leads into paying customers, contributing to revenue growth. Managed the entire sales process from initial contact to closing, including follow-ups and addressing customer concerns.

Customer Service Representative at Mamacass

February 1, 2016 - October 1, 2018

Managed a high volume of 150–200 inbound calls daily, delivering accurate information, resolving issues on first contact when possible, and maintaining precise data entry in company systems. Resolved customer concerns and special requests with an estimated 95% customer satisfaction rate. Guided customers in selecting appropriate products and services, while effectively managing complaints with a calm, solutions-oriented approach. Provided technical help to colleagues when required and maintained thorough records for follow-up.

Customer Service Representative & Clinic Administrator at Bridge Clinic

April 1, 2013 - January 1, 2015

Maintained accurate patient records, billing information, and medical documentation in compliance with data protection standards. Improved patient satisfaction by 30% through professional communication, empathy, and efficient service delivery. Achieved 85–90% first-call resolution, reducing callbacks. Reduced patient waiting time by 25% through improved appointment coordination. Processed billing, documentation, and insurance details accurately, reducing administrative errors by 20%.

Career Break at Career Break School

October 1, 2020 - October 1, 2022

Pursued professional development and education during a career break.