I am an IT professional with extensive experience in project management, Scrum, and strategic planning, collaborating with clients to understand their needs and deliver solutions on time and within budget. I have led cross-functional teams across IT, financial services, telecoms, and public sector contexts, driving process improvement, stakeholder alignment, and successful digital transformations. My strengths include workshop facilitation, requirements gathering, and building data-driven decision support through dashboards and analytics. I thrive in dynamic environments and am committed to delivering value while maintaining high standards of quality and collaboration. I regularly engage with stakeholders to define strategies, refine product backlogs, and communicate progress through clear documentation and visual dashboards. My approach combines hands-on delivery with strong soft skills—conflict resolution, active listening, and adaptability—to ensure user adoption and measurable business impact.

Ibrahim O. Alao

I am an IT professional with extensive experience in project management, Scrum, and strategic planning, collaborating with clients to understand their needs and deliver solutions on time and within budget. I have led cross-functional teams across IT, financial services, telecoms, and public sector contexts, driving process improvement, stakeholder alignment, and successful digital transformations. My strengths include workshop facilitation, requirements gathering, and building data-driven decision support through dashboards and analytics. I thrive in dynamic environments and am committed to delivering value while maintaining high standards of quality and collaboration. I regularly engage with stakeholders to define strategies, refine product backlogs, and communicate progress through clear documentation and visual dashboards. My approach combines hands-on delivery with strong soft skills—conflict resolution, active listening, and adaptability—to ensure user adoption and measurable business impact.

Available to hire

I am an IT professional with extensive experience in project management, Scrum, and strategic planning, collaborating with clients to understand their needs and deliver solutions on time and within budget. I have led cross-functional teams across IT, financial services, telecoms, and public sector contexts, driving process improvement, stakeholder alignment, and successful digital transformations. My strengths include workshop facilitation, requirements gathering, and building data-driven decision support through dashboards and analytics. I thrive in dynamic environments and am committed to delivering value while maintaining high standards of quality and collaboration.

I regularly engage with stakeholders to define strategies, refine product backlogs, and communicate progress through clear documentation and visual dashboards. My approach combines hands-on delivery with strong soft skills—conflict resolution, active listening, and adaptability—to ensure user adoption and measurable business impact.

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Work Experience

Business Analyst at Amdari - Canada
June 1, 2023 - December 1, 2025
Led workshops that reduced delivery timelines by 30% through proactive planning; achieved 100% stakeholder approval for new functionalities via live demos; developed a KPI dashboard in Power BI that cut data reporting turnaround by 45%. Directed digital delivery of a major corporate rebrand increasing website traffic and lead conversions within three months; owned the product backlog, created User Stories and Process Maps, enabling clear stakeholder buy-in. Automated reporting using SQL and Power BI, reducing manual effort by 50%; led data quality initiative improving data accuracy by 95% and reporting reliability; collaborated with stakeholders to document business requirements and aligned with strategic objectives; conducted training materials creation and delivery to support IT-system adoption.
Business Analyst at 10Alytics, Canada
August 1, 2020 - May 1, 2023
Joined on a 3-month contract, extended seven times due to delivery needs. Slashed operational issues by 20% and implemented a CRM system reducing response times by 30%. Led API integrations to streamline data flow between legacy systems and new apps; maintained a high blockers resolution rate (90%) within SLA; monitored program budget with PMs and collaborated with Project Accountant on project codes and revenue forecasting.
Scrum Master at Allstate Northern Ireland
August 1, 2016 - June 1, 2020
Managed programme artefacts and updated the programme plan through regular management reviews; facilitated workshops with PMs, solution architects and BAs; organized steering meetings and produced packs; maintained resource plans and tracked contract end dates; acted as a focal point for stakeholder queries and escalations; supported the PO in aligning resources to projects and ensuring timely deliveries.
Scrum Master at Affinity Federal CU
August 1, 2010 - July 1, 2016
Facilitated Scrum ceremonies for distributed teams; improved team velocity and delivery predictability; collaborated with UI/UX to translate mockups into actionable user stories; ensured backlog clarity and effective stakeholder communication; supported resource planning and contract management for project alignment.
Scrum Master at Tesco - Tesco Pay
June 1, 2009 - June 1, 2010
Facilitated agile delivery across IT disciplines, from discovery to release; managed product backlog, created custom Scrum boards, and led retrospective-driven improvements; liaised with stakeholders to translate requirements into actionable backlogs and supported Agile transformation efforts.
AML/KYC Manager at Santander Bank
May 1, 2006 - March 1, 2009
Led AML/KYC teams, mentored staff, and ensured high-quality customer service while meeting regulatory requirements; resolved disputes and maintained strong stakeholder communication; improved compliance and customer satisfaction through effective management.
Customer Care Rep at MBNA Bank
April 1, 2004 - February 1, 2006
Handled high-volume customer inquiries with professionalism, scheduling and following up on appointments; maintained product knowledge to support customers and resolve issues efficiently; contributed to overall customer satisfaction metrics.
Sales Consultant at Phones 4 U
March 1, 2003 - January 1, 2004
Advised clients on product selections, used consultative selling to meet needs, supported walk-in customers, and shared successful sales strategies in team settings.

Education

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Qualifications

Bachelor of Business Administration (BBA)
January 11, 2030 - February 3, 2026
ISEB Diploma – Business Analysis
January 11, 2030 - February 3, 2026
Prince2 Foundation Course
January 11, 2030 - February 3, 2026
Scrum.org - Scrum Master
January 11, 2030 - February 3, 2026
Prince2 Foundation Course
January 11, 2030 - February 3, 2026
ISEB Diploma – Business Analysis
January 11, 2030 - February 3, 2026

Industry Experience

Computers & Electronics, Financial Services, Government, Professional Services, Telecommunications

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