Hi there! I'm Kelly Harp, a dedicated Customer Program Specialist with 12+ years in high-volume Account and Supply Chain Management. I excel at contract administration, client relationship management, ERP-driven operational reconciliation, and process compliance to optimize service and streamline logistics. I thrive in collaborative environments, lead cross-functional teams, and mentor colleagues to deliver compliant, efficient solutions. My experience partnering with major clients and directing order management and logistics has sharpened my ability to translate complex requirements into actionable processes.…

Kelly Harp

Hi there! I'm Kelly Harp, a dedicated Customer Program Specialist with 12+ years in high-volume Account and Supply Chain Management. I excel at contract administration, client relationship management, ERP-driven operational reconciliation, and process compliance to optimize service and streamline logistics. I thrive in collaborative environments, lead cross-functional teams, and mentor colleagues to deliver compliant, efficient solutions. My experience partnering with major clients and directing order management and logistics has sharpened my ability to translate complex requirements into actionable processes.…

Available to hire

Hi there! I’m Kelly Harp, a dedicated Customer Program Specialist with 12+ years in high-volume Account and Supply Chain Management. I excel at contract administration, client relationship management, ERP-driven operational reconciliation, and process compliance to optimize service and streamline logistics.

I thrive in collaborative environments, lead cross-functional teams, and mentor colleagues to deliver compliant, efficient solutions. My experience partnering with major clients and directing order management and logistics has sharpened my ability to translate complex requirements into actionable processes.

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Work Experience

Team Lead at Allbridge
January 1, 2022 - January 1, 2025
Led daily strategic meetings to clarify objectives, remove bottlenecks, and maintain high account management standards. Resolved complex caseloads, deployed specialized workflows for customer inquiries, and guided contract-based communications with partners such as DirecTV to ensure seamless service and compliance. Mentored team members across Order Management and Supply Chain logistics.
Invoice Clerk at Allbridge
January 1, 2020 - January 1, 2022
Investigated and reconciled billing discrepancies, verified high-volume invoices, and enforced policy compliance to mitigate risk. Developed and implemented digital invoice-tracking systems to streamline accounts receivable monitoring and approvals.
Parts Representative at Allbridge
January 1, 2019 - January 1, 2020
Controlled inventory and logistics to support service teams, minimized backorders, and utilized ERP for order management and RMA processing with data integrity. Collaborated with service departments to expedite urgent maintenance orders.
Administrative Assistant at Allbridge
January 1, 2017 - January 1, 2019
Scheduled and coordinated team meetings, managed administrative tasks, and maintained contract administration paperwork. Compiled high-level management reports by reconciling data and coordinated with external partners to uphold SLAs and marketing initiatives.
Customer Care Representative at Allbridge/Bulk TV
January 1, 2012 - January 1, 2017
Supervised team caseloads and resolved complex customer service and RMA workflow issues. Processed upgrades and service modifications within contract frameworks, documented updates for contract administration, and drove process improvements through customer feedback.

Education

Some College Coursework at North Carolina State University
January 11, 2030 - February 3, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Transportation & Logistics, Professional Services, Wholesale & Distribution, Manufacturing