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Hi, I’m Mubashir Shahzad Abbasi, a Master’s student at TU Darmstadt with hands-on experience in customer support, quality assurance, and administrative tasks. I bring strong written communication, data handling (Excel), and customer-focused problem solving to the table. I’m reliable, detail-oriented, and comfortable working independently in remote settings. I’m seeking an opportunity to contribute immediately while continuing my academic studies. Hello, I’m excited to apply my skills in a role that values quality, customer success, and continuous process improvement. I thrive in fast-paced environments and enjoy turning complex problems into clear, actionable steps that drive service excellence.…Hi, I’m Mubashir Shahzad Abbasi, a Master’s student at TU Darmstadt with hands-on experience in customer support, quality assurance, and administrative tasks. I bring strong written communication, data handling (Excel), and customer-focused problem solving to the table. I’m reliable, detail-oriented, and comfortable working independently in remote settings. I’m seeking an opportunity to contribute immediately while continuing my academic studies. Hello, I’m excited to apply my skills in a role that values quality, customer success, and continuous process improvement. I thrive in fast-paced environments and enjoy turning complex problems into clear, actionable steps that drive service excellence.

Mubashir Shahzad Abbasi

Content Creator, Project Manager, Social Media Manager, +3

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Hi, I’m Mubashir Shahzad Abbasi, a Master’s student at TU Darmstadt with hands-on experience in customer support, quality assurance, and administrative tasks. I bring strong written communication, data handling (Excel), and customer-focused problem solving to the table. I’m reliable, detail-oriented, and comfortable working independently in remote settings. I’m seeking an opportunity to contribute immediately while continuing my academic studies. Hello, I’m excited to apply my skills in a role that values quality, customer success, and continuous process improvement. I thrive in fast-paced environments and enjoy turning complex problems into clear, actionable steps that drive service excellence.…Hi, I’m Mubashir Shahzad Abbasi, a Master’s student at TU Darmstadt with hands-on experience in customer support, quality assurance, and administrative tasks. I bring strong written communication, data handling (Excel), and customer-focused problem solving to the table. I’m reliable, detail-oriented, and comfortable working independently in remote settings. I’m seeking an opportunity to contribute immediately while continuing my academic studies. Hello, I’m excited to apply my skills in a role that values quality, customer success, and continuous process improvement. I thrive in fast-paced environments and enjoy turning complex problems into clear, actionable steps that drive service excellence.

Available to hire

Hi, I’m Mubashir Shahzad Abbasi, a Master’s student at TU Darmstadt with hands-on experience in customer support, quality assurance, and administrative tasks. I bring strong written communication, data handling (Excel), and customer-focused problem solving to the table. I’m reliable, detail-oriented, and comfortable working independently in remote settings. I’m seeking an opportunity to contribute immediately while continuing my academic studies.

Hello, I’m excited to apply my skills in a role that values quality, customer success, and continuous process improvement. I thrive in fast-paced environments and enjoy turning complex problems into clear, actionable steps that drive service excellence.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

German

Beginner

Work Experience

Quality Assurance Executive at True Coverage LLC

June 1, 2023 - February 1, 2025

Monitored customer interactions to ensure policy compliance, upheld quality standards, and drove process enhancements across BPO operations. Delivered targeted feedback and strategic coaching to improve agent performance; analyzed Excel reports and QA scorecards to identify irregularities, trends, and gaps; documented findings to support structured process improvements.

Quality Assurance Executive at True-Coverage LLC / Speridian Technologies (BPO Operations, Hybrid)

June 1, 2023 - February 28, 2025

Monitored customer interactions to ensure compliance with policies; delivered targeted feedback and strategic coaching; analyzed Excel reports and QA scorecards to identify irregularities, trends, and process gaps; documented findings and supported process improvements through structured data evaluation.

Business Development & Lead Generation at Zaphyre

July 1, 2022 - March 31, 2023

Engaged with CEOs, CIOs, and CTOs via outbound calls and emails to present company offerings, identified opportunities through strategic probing, and scheduled high-value meetings between clients and directors; contributed to consistent lead generation and client relationship growth.

Customer Support Executive at Walmart Online Operations (IBEX Global)

August 1, 2021 - June 1, 2022

Delivered outstanding customer support via inbound calls and live chats; resolved inquiries, managed orders, and addressed issues across multiple platforms; enhanced customer satisfaction by providing quick, accurate solutions and fostering positive relationships; streamlined communication processes to improve response times and consistently exceeded performance goals.

Customer Support Executive at Walmart Online Operations - IBEX Global

August 1, 2021 - June 30, 2022

Delivered outstanding customer support via inbound calls and live chats, resolving inquiries, managing orders, and addressing issues across multiple platforms to ensure a smooth customer experience.

Tele-Sales Executive at IBEX Global (DGS) – Spectrum, COMSAT, WOW

February 1, 2021 - July 1, 2021

Handled high-volume inbound calls, identified customer needs through effective probing, and successfully closed sales; upsold products to existing customers while directing non-sales inquiries to relevant departments for seamless support; consistently achieved and exceeded daily, weekly, and monthly KPIs.

Tele-Sales Executive at IBEX Global (DGS – Spectrum, COMSAT, WOW)

February 1, 2021 - July 31, 2021

Handled high-volume inbound calls, identified customer needs through probing, and successfully closed sales. Upsold products to existing customers while directing non-sales inquiries to relevant departments for seamless support.