I'm Lina Marcela Medina Trujillo, a proactive Administrative & Virtual Assistant with 4+ years of experience supporting customers and internal teams through email, chat, and digital platforms. I excel at calendar coordination, client communication, and CRM-driven workflows, helping teams stay organized and deliver timely, reliable service. Fluent in Spanish (native) and English (C1), I thrive in fast-paced international environments. I enjoy building smooth processes, documenting issues, and turning complex tasks into clear, actionable steps that keep operations running seamlessly.…

Lina Marcela Medina Trujillo

I'm Lina Marcela Medina Trujillo, a proactive Administrative & Virtual Assistant with 4+ years of experience supporting customers and internal teams through email, chat, and digital platforms. I excel at calendar coordination, client communication, and CRM-driven workflows, helping teams stay organized and deliver timely, reliable service. Fluent in Spanish (native) and English (C1), I thrive in fast-paced international environments. I enjoy building smooth processes, documenting issues, and turning complex tasks into clear, actionable steps that keep operations running seamlessly.…

Available to hire

I’m Lina Marcela Medina Trujillo, a proactive Administrative & Virtual Assistant with 4+ years of experience supporting customers and internal teams through email, chat, and digital platforms. I excel at calendar coordination, client communication, and CRM-driven workflows, helping teams stay organized and deliver timely, reliable service.

Fluent in Spanish (native) and English (C1), I thrive in fast-paced international environments. I enjoy building smooth processes, documenting issues, and turning complex tasks into clear, actionable steps that keep operations running seamlessly.

See more

Language

Spanish; Castilian
Fluent
English
Advanced

Work Experience

Technical & Administrative Support Assistant at In Touch
June 1, 2024 - March 1, 2025
Provided written support for website-related issues via email and chat. Assisted clients with navigation, account access, and basic troubleshooting. Documented issues and updates in internal systems to support operational workflows.
Information & Administrative Assistant at SENA FoundEver
June 1, 2022 - September 1, 2023
Delivered clear and accurate information to international clients via email and chat. Responded to inquiries regarding services, processes, and general support. Maintained organized records of client interactions and follow-ups.
Administrative Support Assistant at ColfeCar
January 1, 2020 - December 1, 2020
Performed administrative tasks including data entry, documentation, and record management. Assisted with internal coordination and client follow-ups. Supported daily office operations with strong attention to detail and organization.
Administrative & Scheduling Assistant at Eye Candy Laser
May 1, 2025 - November 1, 2025
Coordinated appointment scheduling and calendar management through digital platforms. Managed rescheduling, confirmations, and client follow-ups via email and chat. Maintained accurate client records and ensured smooth daily operations.
Customer Operations & Administrative Support Assistant at Teleperformance
April 1, 2021 - January 1, 2022
Provided written support to international clients via email and chat for a global e-commerce website. Managed customer inquiries related to orders, returns, inventory availability, and account information. Coordinated follow-ups and ensured timely resolution of client requests through digital platforms.

Education

Add your educational history here.

Qualifications

Add your qualifications or awards here.

Industry Experience

Professional Services, Media & Entertainment, Software & Internet, Retail