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Hello, I'm Ahmed Saif Khan, a Bachelor of Commerce graduate with Honors in Accounts & Finance from Arka Jain University. I have a solid foundation in financial management, accounting, and business operations, complemented by hands-on experience in customer support, sales, and client relationship management. I am a proactive learner who uses data and feedback to improve processes and customer experiences. My time at Amazon and Zomato has sharpened my problem-solving and communication skills, while my school and internship roles have given me exposure to market research, budgeting, and financial reporting. I am eager to contribute to a finance or business operations team and grow my career in finance and business management.…Hello, I'm Ahmed Saif Khan, a Bachelor of Commerce graduate with Honors in Accounts & Finance from Arka Jain University. I have a solid foundation in financial management, accounting, and business operations, complemented by hands-on experience in customer support, sales, and client relationship management. I am a proactive learner who uses data and feedback to improve processes and customer experiences. My time at Amazon and Zomato has sharpened my problem-solving and communication skills, while my school and internship roles have given me exposure to market research, budgeting, and financial reporting. I am eager to contribute to a finance or business operations team and grow my career in finance and business management.

Ahmed Saif Khan

Content Creator, Copywriter, Content Designer, +2

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Hello, I'm Ahmed Saif Khan, a Bachelor of Commerce graduate with Honors in Accounts & Finance from Arka Jain University. I have a solid foundation in financial management, accounting, and business operations, complemented by hands-on experience in customer support, sales, and client relationship management. I am a proactive learner who uses data and feedback to improve processes and customer experiences. My time at Amazon and Zomato has sharpened my problem-solving and communication skills, while my school and internship roles have given me exposure to market research, budgeting, and financial reporting. I am eager to contribute to a finance or business operations team and grow my career in finance and business management.…Hello, I'm Ahmed Saif Khan, a Bachelor of Commerce graduate with Honors in Accounts & Finance from Arka Jain University. I have a solid foundation in financial management, accounting, and business operations, complemented by hands-on experience in customer support, sales, and client relationship management. I am a proactive learner who uses data and feedback to improve processes and customer experiences. My time at Amazon and Zomato has sharpened my problem-solving and communication skills, while my school and internship roles have given me exposure to market research, budgeting, and financial reporting. I am eager to contribute to a finance or business operations team and grow my career in finance and business management.

Available to hire

Hello, I’m Ahmed Saif Khan, a Bachelor of Commerce graduate with Honors in Accounts & Finance from Arka Jain University. I have a solid foundation in financial management, accounting, and business operations, complemented by hands-on experience in customer support, sales, and client relationship management.

I am a proactive learner who uses data and feedback to improve processes and customer experiences. My time at Amazon and Zomato has sharpened my problem-solving and communication skills, while my school and internship roles have given me exposure to market research, budgeting, and financial reporting. I am eager to contribute to a finance or business operations team and grow my career in finance and business management.

Skills

Microsoft Excel

Copywriting

Experience Level

Microsoft Excel

Intermediate

Copywriting

Intermediate

Language

English

Advanced

Hindi

Advanced

Urdu

Advanced

Work Experience

Customer Support Associate (International) at Amazon

June 1, 2025 - Present

Delivered high-quality support to customers via chat, email, and voice channels. Resolved order issues, returns, refunds, and technical concerns with professionalism and empathy. Maintained high CSAT and QA scores consistently by following SOPs and personalized service approach. Supported peak periods and adjusted to rotational shift schedules seamlessly.

School Relation Officer at Extramarks Education Pvt Ltd

July 1, 2024 - May 1, 2025

Conduct market research to analyze trends and competitors, adapting sales strategies to identify new market opportunities. Develop and maintain relationships with key clients, resulting in increased customer retention. Prepare and present sales proposals, showcasing thorough product knowledge. Attend regular meetings with school in-charges to maintain relationships. Conduct daily visits to schools for data collection and to schedule meetings using convincing strategies.

Finance & Accounts Intern at C.A. W. Rahman Company Pvt

July 1, 2023 - August 1, 2023

Managed client accounts using Tally Prime software. Filed GST returns for various clients and assisted in auditing stock reports. Gained basic knowledge of Income Tax Return filing and client management. Prepared financial documents including balance sheets, cashbooks, and profit & loss accounts using Tally Prime software.

Customer Support Executive (Remote) at Zomato

September 1, 2022 - June 1, 2023

Escalation Management, Identified critical issues and escalated to senior management. Delivered exceptional service by managing inbound calls, emails, and chat inquiries related to orders, account issues, and delivery concerns, consistently achieving high customer satisfaction ratings, resolved customer complaints and issues effectively, ensuring a positive customer experience by providing timely solutions for delivery delays, refunds, and order discrepancies. Achieved and exceeded KPIs related to response time.