Krishelle Geronimo

Brought in new accounts through successful networking strategies and promotional approaches (10-20% per day). Expanded business through effective network development, identifying new and prospective client leads at 5-10 per week. Used Salesforce to handle current portfolio and prospect leads. Provided excellent customer service with active listening, addressing concerns, and maintaining high customer satisfaction. Responded promptly to customer requests and escalated major issues to supervisor as needed.

Brought in new accounts through networking strategies and promotional approaches; Expanded business through networking development; Identified new and prospective clients at regular leads; Exceeded target revenue goals; Used Salesforce to manage current portfolio and prospective leads.

Provided 95% primary customer support to internal and external customers. Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor. Maintained 100% customer satisfaction by delivering helpful and accurate information. Processed 30-40 orders daily for mobile and home internet services, coordinated order status, and assisted customers with inquiries, changes, and cancellations. Used Salesforce to manage customer interactions and data.