Available to hire
I’m Krishelle Geronimo, a Digital Account Strategist and Customer Service professional with 13+ years of experience across telecommunications, hospitality, retail, call centers, and business development.
Known for delivering exceptional service, resolving complex issues, and maintaining high customer satisfaction. I’m a strong communicator who can handle high-volume inquiries, build rapport, and provide accurate, high-quality service in fast-paced environments. I’m dependable, adaptable, and committed to continuous improvement.
Experience Level
Language
English
Advanced
Work Experience
Digital Account Strategist / Customer Service Representative at Strike Tech Corporation, Makati City, Philippines (Remote)
October 1, 2021 - March 1, 2023Brought in new accounts through networking strategies and promotional approaches; Expanded business through networking development; Identified new and prospective clients at regular leads; Exceeded target revenue goals; Used Salesforce to manage current portfolio and prospective leads.
Customer Service Representative at Tele Tech Customer Care Management Philippines Inc., Cavite, Philippines
October 1, 2010 - March 1, 2012Reviewed 10-20 orders for accuracy, errors, and omissions to minimize incorrect shipments. Sent 5-10 emails to communicate order status and inform customers of back-orders or shipping delays. Processed and submitted 30-40 orders for mobiles, home internet, and Foxtel services daily and expedited delivery to maintain customer satisfaction. Communicated with customers to address order inquiries, changes, and cancellations.
Customer Service Representative at Tele Tech Customer Care Management Philippines Inc., Cavite, Philippines
May 1, 2012 - May 1, 2013Reviewed orders for accuracy, clarified customer issues, and determined root causes to resolve product or service complaints. Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions. Demonstrated high energy and professionalism when dealing with clients and staff; maintained customer satisfaction.
Digital Account Strategist / Customer Service Representative at Strike Tech Corporation
October 1, 2021 - March 31, 2023Brought in new accounts through successful networking strategies and promotional approaches (10-20% per day). Expanded business through effective network development, identifying new and prospective client leads at 5-10 per week. Used Salesforce to handle current portfolio and prospect leads. Provided excellent customer service with active listening, addressing concerns, and maintaining high customer satisfaction. Responded promptly to customer requests and escalated major issues to supervisor as needed.
Customer Service Representative at ACS Philippines Incorporated
October 1, 2015 - September 30, 2021Provided 95% primary customer support to internal and external customers. Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor. Maintained 100% customer satisfaction by delivering helpful and accurate information. Processed 30-40 orders daily for mobile and home internet services, coordinated order status, and assisted customers with inquiries, changes, and cancellations. Used Salesforce to manage customer interactions and data.
Education
Bachelor of Science in Elementary Education, Major in English at Saint Joseph College, Cavite City, Philippines
June 10, 2002 - April 18, 2005Qualifications
Industry Experience
Telecommunications, Retail, Travel & Hospitality, Professional Services, Education, Software & Internet
Experience Level
Hire a Web Designer
We have the best web designer experts on Twine. Hire a web designer in Surrey today.