Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Language
Spanish; Castilian
Fluent
English
Advanced
Italian
Intermediate
Work Experience
Personal Assistant at Colm Fitzpatrick (Music Teaching Business)
September 1, 2021 - PresentSupports a music teaching business by handling client inquiries in English and Spanish, administering weekly schedules and events, organizing concerts/recitals, maintaining student databases and financial records, creating content for social media and website, and processing invoicing and payments.
Teacher of Spanish as a Foreign Language at Freelance / Guadalmina Idiomas / Õppekeskus ISE / Aenfis Marfella / The Language House
June 1, 2017 - PresentDelivers private and group Spanish lessons from A1 to B2, follows Instituto Cervantes curriculum when required, and prepares students for DELE and IGCSE exams; develops interactive lesson plans using multimedia and traditional methods.
Guest Relations at Villa Padierna Palace Hotel, Marbella
April 1, 2017 - June 30, 2017Acts as the first point of contact for VIP guests, manages pre-arrival communications, tours, and requests; liaises with Reception, Housekeeping and F&B to arrange VIP amenities; handles complaints and supports Front Desk and Concierge; drafts guest letters and organizes private events.
Global Rate Support Specialist at Starwood Hotels and Resorts, Cork, Ireland
October 1, 2014 - December 31, 2016Uploads, maintains and supervises all Starwood property rates; answers rate-related inquiries for global properties and stakeholders; supports hotel revenue and sales managers; leads global projects and manages key accounts.
Reservation Agent at Starwood Hotels and Resorts, Cork, Ireland
May 1, 2013 - October 31, 2014Handles inbound enquiries from travel agents, private travellers, corporate clients, and Starwood Preferred Guest members; delivers high-quality service in Spanish, English and Italian; assists clients in finding suitable stays and promotes membership benefits.
Receptionist at Alfonso XIII Hotel, Seville
May 1, 2012 - November 30, 2012Luxury hotel front desk representative; facilitates smooth check-in/out and exceeds guest expectations; handles complaints professionally and collaborates with management and other departments.
Receptionist at Itaca Boutique Hotel, Seville
April 1, 2011 - March 31, 2012Sole point of contact in a busy boutique hotel; performs front office tasks and delivers high-level guest service.
Secretary at Language School, Giralda Center, Seville
September 1, 2010 - February 28, 2011Supports enrollment and registration, answers inquiries, processes payments, assists with student placement and accommodation, tracks attendance, and organizes class schedules.
Events Planner at Pineda Royal Club, Seville
December 1, 2008 - March 31, 2010Plans and manages large-scale events (e.g., weddings, communions) at Seville's top social club.
Receptionist at Meliá Milano and Meliá Poltu Quatu Hotel, Italy
June 1, 2007 - October 31, 2008Front Office tasks at luxury hotels; ensures exceptional guest service and smooth operations.
Teacher of Spanish as a foreign language at Freelance, Guadalmina Idiomas, Õppekeskus ISE school, Aenfis Marfella, The Language House
June 1, 2017 - PresentTeach private and group lessons from A1 to B2 level; exam coach for DELE and IGCSE exams.
Global Rate Support Specialist at Starwood Hotels and Resorts, Cork Ireland
October 1, 2014 - December 1, 2016Uploading and maintaining all Starwood property rates; respond to rate inquiries; support hotel revenue and sales; lead global projects; manage priority accounts; multitask with accuracy.
Liaison Secretary at Language School, Giralda Center, Seville
September 1, 2010 - February 28, 2011Support enrollment; respond to inquiries; manage payments; assist with student accommodation and attendance; organize class schedules and teachers’ assignments.
Teacher of Spanish as a Foreign Language at Freelance / Guadalmina Idiomas / Õppekeskus ISE school / Aenfis Marfella / The Language House
June 1, 2017 - PresentPrivate and group lessons from A1 to B2 per Instituto Cervantes curriculum; exam coaching for DELE and IGCSE; experience in preparing students for cultural and linguistic proficiency.
Education
FELE Teacher Training Course at FELE Clic International House, Seville
November 1, 2011 - November 1, 2011Master’s Degree in Tourism Business Management at Universidad Pontificia Comillas (ICADE), Madrid
January 1, 2006 - December 31, 2007Bachelor’s Degree in Tourism Business Management at CEADE, Seville (San Isidoro)
January 1, 2002 - December 31, 2006Teacher Training Course FELE at Clic International House, Seville
November 1, 2011 - November 1, 2011Master’s Degree in Tourism Business Management at Universidad Pontificia Comillas of Madrid, ICADE
January 1, 2006 - January 1, 2007Bachelor´s Degree in Tourism Business Management at CEADE, Seville (San Isidoro)
January 1, 2002 - January 1, 2006Teacher Training Course FELE at FELE Clic International House, Seville
November 1, 2011 - February 4, 2026Master’s Degree in Tourism Business Management at Universidad Pontificia Comillas (ICADE), Madrid
January 1, 2006 - December 31, 2007Bachelor’s Degree in Tourism Business Management at CEADE, Seville (San Isidoro)
January 1, 2002 - December 31, 2006Qualifications
Certificate of Customer Service Excellence
January 11, 2030 - February 4, 2026Customer Service Excellence Award (Starwood)
January 11, 2030 - February 4, 2026FELE Teacher Training Course
November 1, 2011 - February 4, 2026Industry Experience
Travel & Hospitality, Education, Professional Services, Media & Entertainment, Other
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
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