Peninnah Mwalili

Administrative Assistant at St. Joseph Health Centre

Managed front-desk and administrative support, handling patient inquiries via phone and in person; scheduled appointments and referrals; maintained confidential medical records with organized filing and fast document retrieval.

Supervisor Trainee at Shah Patel Supermarket Ltd

Supported daily operations, supervised checkout during peak hours; handled customer inquiries and complaints; assisted with inventory tracking and data updates; helped train new staff.

Volunteer Caregiver at Bethsaida Home for Aged & Disabled

Provided compassionate support to elderly and disabled residents, assisting with daily activities and coordinating volunteer activities.

Sales Representative at Divine Collection

Consistently exceeded sales targets through client communication and follow-up; maintained accurate customer records and orders; built long-term relationships to drive repeat business; conducted market research to inform sales strategy.

Entrepreneur – Self-Employed at Clothing Store (Self-Employed)

Owned and operated a clothing store, overseeing sales, merchandising, and customer service to drive revenue and customer satisfaction.

HR Administrative Assistant at Nordic Partner EA Ltd

Maintained accurate employee records and HR databases; supported recruitment and onboarding; managed internal communications and documentation; coordinated training schedules and attendance.

Customer Service Manager at Fast Signs

Managed customer inquiries and complaints using CRM tools; reduced response times by improving workflow and documentation; implemented retention and follow-up systems.

Customer Service Desk at Fyne Dynamics

Handled customer inquiries at service desk, resolved issues, and maintained records to ensure smooth customer experience.

Customer Support Intern at L’Arc Graphics

Supported design team with client communication and project coordination; assisted with administrative tasks.