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Hi, I’m Anh Phan. I’m a customer success and learning & development leader based in Barcelona, focused on onboarding, adoption, and long-term value for SaaS and enterprise customers. I partner with Sales, Product, and Support to deliver measurable outcomes and scalable enablement. In my roles, I’ve built onboarding programs, led cross-functional initiatives, and mentored teams to accelerate time-to-value. I’m passionate about empowering customers and teams through data-driven practices and learner-centric design.…Hi, I’m Anh Phan. I’m a customer success and learning & development leader based in Barcelona, focused on onboarding, adoption, and long-term value for SaaS and enterprise customers. I partner with Sales, Product, and Support to deliver measurable outcomes and scalable enablement. In my roles, I’ve built onboarding programs, led cross-functional initiatives, and mentored teams to accelerate time-to-value. I’m passionate about empowering customers and teams through data-driven practices and learner-centric design.

Anh Phan

Project Manager, Content Creator, Content Designer, +2

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Hi, I’m Anh Phan. I’m a customer success and learning & development leader based in Barcelona, focused on onboarding, adoption, and long-term value for SaaS and enterprise customers. I partner with Sales, Product, and Support to deliver measurable outcomes and scalable enablement. In my roles, I’ve built onboarding programs, led cross-functional initiatives, and mentored teams to accelerate time-to-value. I’m passionate about empowering customers and teams through data-driven practices and learner-centric design.…Hi, I’m Anh Phan. I’m a customer success and learning & development leader based in Barcelona, focused on onboarding, adoption, and long-term value for SaaS and enterprise customers. I partner with Sales, Product, and Support to deliver measurable outcomes and scalable enablement. In my roles, I’ve built onboarding programs, led cross-functional initiatives, and mentored teams to accelerate time-to-value. I’m passionate about empowering customers and teams through data-driven practices and learner-centric design.

Available to hire

Hi, I’m Anh Phan. I’m a customer success and learning & development leader based in Barcelona, focused on onboarding, adoption, and long-term value for SaaS and enterprise customers. I partner with Sales, Product, and Support to deliver measurable outcomes and scalable enablement.

In my roles, I’ve built onboarding programs, led cross-functional initiatives, and mentored teams to accelerate time-to-value. I’m passionate about empowering customers and teams through data-driven practices and learner-centric design.

Skills

Leadership

Salesforce

HubSpot

Experience Level

Leadership

Expert

Salesforce

Expert

HubSpot

Expert

Language

English

Fluent

Work Experience

Customer Success Manager II, Benelux at Deel

August 1, 2024 - November 1, 2025

Owned post-sale relationships for mid-market and enterprise Benelux customers, driving adoption, renewals, and expansions. Partnered cross-functionally with Sales, Payroll Operations, Product, and Support on complex initiatives to maximize customer value. Achieved 96.2% of clients above adoption benchmarks through proactive onboarding, KPI alignment, and feature enablement strategies.

Senior Strategic Onboarding Manager, EMEA at Deel

January 1, 2022 - August 1, 2023

Led strategic onboarding for enterprise EMEA customers across multi-entity payroll and HR implementations. Designed scalable onboarding workflows and internal playbooks to reduce time-to-value. Acted as onboarding SME, improving internal playbooks and launch workflows to increase early product adoption and reduce escalations.

Career Break / Sabbatical – Personal & Professional Development

August 1, 2023 - May 1, 2024

Career break for personal and professional development.

Director, Learning & Development at Swoogo

December 1, 2020 - July 1, 2021

Built and scaled internal onboarding programs using Lessonly (Seismic), reducing employee ramp time by 70% across 10 onboarding cohorts. Launched client-facing onboarding and self-serve enablement content, improving time-to-first-value and reducing support volume by 10%.

Director, Customer Success / Support at Swoogo

July 1, 2018 - December 1, 2020

Managed and mentored a Customer Success team of 8 direct reports, owning performance reviews, goal setting, and coaching. Partnered with leadership on hiring decisions, team scaling, and performance-based exits.

Senior Customer Success Manager at Swoogo

September 1, 2016 - July 1, 2018

Owned strategic customer relationships, leading adoption, renewals, and executive QBRs. Created a comprehensive onboarding program for new team members, improving training efficiency and consistency.

Senior Customer Success Manager at DoubleDutch

May 1, 2014 - July 1, 2016

Managed onboarding and implementation for 240+ enterprise events across 9 global clients, streamlining platform setup and training. Created a scalable customer onboarding guide adopted by 3 CS training cohorts and adapted for remote enablement.