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I am a detail-oriented, customer-focused professional with 3+ years of experience in client service, account management, and compliance. I excel at handling inbound/outbound interactions, processing transactions, resolving inquiries, and supporting collections while ensuring regulatory compliance. As a strong communicator and team player, I enjoy improving processes, enhancing customer experience, and leveraging MS Office and CRM systems to drive efficiency. I am committed to accuracy, collaboration, and continuous learning.…I am a detail-oriented, customer-focused professional with 3+ years of experience in client service, account management, and compliance. I excel at handling inbound/outbound interactions, processing transactions, resolving inquiries, and supporting collections while ensuring regulatory compliance. As a strong communicator and team player, I enjoy improving processes, enhancing customer experience, and leveraging MS Office and CRM systems to drive efficiency. I am committed to accuracy, collaboration, and continuous learning.

Suparna Das

Web Developer, Full Stack Developer, Front-End Developer, +7

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I am a detail-oriented, customer-focused professional with 3+ years of experience in client service, account management, and compliance. I excel at handling inbound/outbound interactions, processing transactions, resolving inquiries, and supporting collections while ensuring regulatory compliance. As a strong communicator and team player, I enjoy improving processes, enhancing customer experience, and leveraging MS Office and CRM systems to drive efficiency. I am committed to accuracy, collaboration, and continuous learning.…I am a detail-oriented, customer-focused professional with 3+ years of experience in client service, account management, and compliance. I excel at handling inbound/outbound interactions, processing transactions, resolving inquiries, and supporting collections while ensuring regulatory compliance. As a strong communicator and team player, I enjoy improving processes, enhancing customer experience, and leveraging MS Office and CRM systems to drive efficiency. I am committed to accuracy, collaboration, and continuous learning.

Available to hire

I am a detail-oriented, customer-focused professional with 3+ years of experience in client service, account management, and compliance. I excel at handling inbound/outbound interactions, processing transactions, resolving inquiries, and supporting collections while ensuring regulatory compliance.

As a strong communicator and team player, I enjoy improving processes, enhancing customer experience, and leveraging MS Office and CRM systems to drive efficiency. I am committed to accuracy, collaboration, and continuous learning.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Account Assistant at Billayard Insurance Group

January 1, 2026 - Present

Delivered exceptional client service by managing policy renewals, endorsements, quotes, and claims processing. Educated clients on coverage options using consultative sales techniques to identify cross-sell and upsell opportunities. Handled high volumes of inbound inquiries and proactive follow-ups to improve client retention and satisfaction. Assisted with billing concerns and past-due accounts, coordinating timely payment solutions. Maintained accurate client records and documentation in CRM systems while ensuring regulatory compliance. Collaborated with account managers to streamline workflows and improve operational efficiency.

Backup Bookkeeper at Food Basics (Metro)

November 1, 2023 - December 1, 2025

Greet customers warmly and assist with checkout using POS systems. Delivered prompt customer and vendor support, resolving 20+ weekly payment and account inquiries. Processed and reconciled daily cash, debit, and POS transactions exceeding $10K+ with accuracy. Managed invoices, expense tracking, payroll assistance, and maintained organized financial records. Monitored outstanding balances and supported timely collections to maintain steady cash flow. Communicated effectively with vendors and staff to address billing and payment discrepancies. Prepared weekly and monthly financial reports and assisted with account reconciliations. Ensured compliance with company policies and protected confidential financial information.

Backup Bookkeeper at Food Basic (Metro)

November 1, 2023 - December 1, 2025

Greeted customers warmly and assisted with checkout using POS systems. Delivered prompt customer and vendor support, resolving 20+ weekly payment and account inquiries. Processed and reconciled daily cash, debit, and POS transactions exceeding $10K+ with accuracy. Managed invoices, expense tracking, payroll assistance, and maintained organized financial records. Monitored outstanding balances and supported timely collections to maintain steady cash flow. Communicated effectively with vendors and staff to address billing and payment discrepancies. Prepared weekly and monthly financial reports and assisted with account reconciliations. Ensured compliance with company policies and protected confidential financial information.

System Administrator at Bharat Ambulance

March 1, 2022 - August 1, 2023

Processed and supported daily operations by utilizing MS Office 365, Excel, Outlook, and internet applications, ensuring accuracy, efficiency, and timely service delivery that enhanced customer experience and improved overall operational performance. Diagnosed and resolved hardware, software, and service-related issues using ticketing systems, minimizing downtime by 95% and improving customer experience through proactive issue resolution. Audited and updated IT asset inventory database, correcting 150+ discrepancies and ensuring 100% accuracy for compliance reporting, while improving organization and knowledge base accuracy, resulting in zero audit findings. Reviewed and maintained audit documentation and control processes, reducing compliance gaps by 25% through process improvement and continuous improvement practices. Collaborated with cross-functional teams to gather evidence, and document control processes while supporting training programs and mentorship initiatives to improve tea

System Administration at Bharat Ambulance

March 1, 2022 - August 1, 2023

Junior Consultant at Young Gen Consultancy

October 1, 2020 - September 1, 2021

Collaborated with cross-functional teams to document processes, gather system logs, and align evidence with regulatory requirements while connecting with customers and supporting organizational planning. Completed related tasks and deliverables with strong time management, detail oriented execution, and alignment to strategy and development goals. Contributed to identifying security control gaps and compliance challenges, providing input toward effective remediation strategies.

Intern at Young Gen Consultancy

October 1, 2019 - May 1, 2020

Worked alongside senior administrators to gain hands-on experience in enterprise IT environments, supporting Windows and MacOS while focusing on customer experience and banking solutions knowledge. Supported backup processes and ensured data integrity while exercising discretion and contributing to operational excellence improvements. Provided technical support to users, resolving issues in a help desk environment while practicing customer service excellence and connecting with users to determine customer needs.

Intern at Stratford University

December 1, 2016 - January 1, 2017

Assisted in managing user access and MFA configurations while supporting customer training programs and promoting team effectiveness. Helped develop security awareness materials and conducted training sessions with focus on leadership, mentorship, and organizational planning for business objectives. Conducted research on emerging cyber threats, attack trends, and security best practices.