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Hi, I’m Larissa Brown—a digital, creative professional specialising in Social Media and Customer Experience. I’ve successfully grown social media audiences, led rebranding initiatives, and shaped customer journeys across diverse sectors. I’m currently offering freelance services to help brands build authentic online presence and standout experiences. Based in London, I bring a hands-on, collaborative approach with a track record of delivering measurable growth and compelling content. I’m always open to new freelance opportunities and partnerships that leverage strategy, copywriting, design, and multi-channel execution to boost brand visibility and customer satisfaction.…Hi, I’m Larissa Brown—a digital, creative professional specialising in Social Media and Customer Experience. I’ve successfully grown social media audiences, led rebranding initiatives, and shaped customer journeys across diverse sectors. I’m currently offering freelance services to help brands build authentic online presence and standout experiences. Based in London, I bring a hands-on, collaborative approach with a track record of delivering measurable growth and compelling content. I’m always open to new freelance opportunities and partnerships that leverage strategy, copywriting, design, and multi-channel execution to boost brand visibility and customer satisfaction.

Larissa Brown

Creative Director, Social Media Manager, Copywriter, +2

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Hi, I’m Larissa Brown—a digital, creative professional specialising in Social Media and Customer Experience. I’ve successfully grown social media audiences, led rebranding initiatives, and shaped customer journeys across diverse sectors. I’m currently offering freelance services to help brands build authentic online presence and standout experiences. Based in London, I bring a hands-on, collaborative approach with a track record of delivering measurable growth and compelling content. I’m always open to new freelance opportunities and partnerships that leverage strategy, copywriting, design, and multi-channel execution to boost brand visibility and customer satisfaction.…Hi, I’m Larissa Brown—a digital, creative professional specialising in Social Media and Customer Experience. I’ve successfully grown social media audiences, led rebranding initiatives, and shaped customer journeys across diverse sectors. I’m currently offering freelance services to help brands build authentic online presence and standout experiences. Based in London, I bring a hands-on, collaborative approach with a track record of delivering measurable growth and compelling content. I’m always open to new freelance opportunities and partnerships that leverage strategy, copywriting, design, and multi-channel execution to boost brand visibility and customer satisfaction.

Available to hire

Hi, I’m Larissa Brown—a digital, creative professional specialising in Social Media and Customer Experience. I’ve successfully grown social media audiences, led rebranding initiatives, and shaped customer journeys across diverse sectors. I’m currently offering freelance services to help brands build authentic online presence and standout experiences.

Based in London, I bring a hands-on, collaborative approach with a track record of delivering measurable growth and compelling content. I’m always open to new freelance opportunities and partnerships that leverage strategy, copywriting, design, and multi-channel execution to boost brand visibility and customer satisfaction.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Office & Content Manager at London Structures Lab

September 1, 2025 - Present

Create, schedule and optimise content for Instagram and LinkedIn. Manage and update the website with new product pages, imagery and text. Design internal documents such as project portfolios, presentation decks and policies. Greet and welcome visitors. Organise meetings and lunches for internal team and external contacts. Manage the company calendar and assist Directors in bookkeeping, strategies and reviews when required. Maintain the office stock and daily atmosphere.

Admin & Marketing Manager at Radnor House School

July 1, 2025 - September 1, 2025

Design and schedule content on all social channels; write captions and copy for social media. Update the school website pages as required. Liaise with advertising agency for Open Days. Resolve parent and student queries. Update internal newsletters and alumni pages. Create and schedule newsletters via Mailchimp.

Marketing Manager (Freelance) at Myatt’s Fields Park Project

September 1, 2024 - December 1, 2025

Plan and implement a new marketing strategy to generate income. Design and manage website content via Weebly and Square. Create and schedule content for all social channels using Canva and Hootsuite ensuring branding is aligned and improving brand awareness. Create digital newsletters via Mailchimp and improved the CTR by 14%. Direct web designers and developers to transform existing website.

Social Media & Customer Experience Manager at Cannaray

June 1, 2022 - May 1, 2025

Create, schedule and optimise content for organic and paid social channels (copywriting, graphic design and video editing). Increased follower growth on IG by 33% in 12 months. Resolve customer queries using Gorgias (email and live chat) and Shopify and improved average customer satisfaction to 4.8*. Direct and design marketing assets in retail stores such as Boots. Manage ambassador relationships including Claudia Winkleman and micro influencers.

Creative & Digital Director (Freelance) at Black Growth CIC

January 1, 2022 - Present

Direct and manage branding strategy; maintain follower growth rate; increase follower count organically; create, schedule and optimise content for all social posts; design and manage website content via Wordpress; copywriting for social posts, blogs & website content; create strategies for funding, marketing and branding.

Office & Lab Assistant at Foolproof

March 1, 2020 - May 1, 2022

Manage the FOH inbox and resolve queries for all departments; organise and update office stock; assist HR with onboarding/offboarding; organise travel; design internal communications to international offices; greet visitors; assist IT with devices.

Sales & Marketing Lead at Forma House

August 1, 2019 - March 1, 2020

Improved sales for eco-friendly products by 75% as a sales contact and email marketing coordinator. Lead the marketing strategy for all social media channels. Update website content including blog pages, PLPs and PDPs. Design newsletters on Mailchimp and analyse analytics for monthly reporting. Write all blog posts and improve traffic. Knowledge of Brightpearl and Google Analytics.

PR & Communications at MAY Concepts

July 1, 2018 - January 1, 2019

Design all content for email marketing and fashion show invites improving attendance by 25%. Update product and customer data on Fashion GPS. Manage and schedule social media content. Liaise with editors and stylists for quarter PR campaigns.

General Assistant at TATE Modern

April 1, 2018 - August 1, 2019

FOH inbox management; organise office stock; assist HR with onboarding/offboarding; organise local, national and international travel; manage internal communications; greet clients and visitors for research and design projects; assist IT with device reconfigurations.

Founder & Creative Director at DARQ Collective

January 1, 2017 - December 31, 2024

Manage website content and process orders via Shopify. Create, schedule and optimise content for IG, FB and LinkedIn. Copywrite all social posts and PDPs and site pages. Direct paid social campaigns each quarter to increase brand awareness. Plan business, marketing, content and funding strategies. Creatively direct all photoshoots and graphic design projects. Make, label and ship all DARQ orders. Build Shopify site and social media channels.