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Hi, I’m Tanya Congdon. I’m a results-driven property manager with 15+ years of experience transforming multifamily and mixed-use communities through hands-on operational leadership, people development, and strategic decision-making. I specialize in turnarounds, lease-ups, renovations, acquisitions/dispositions support, and stabilizing diverse portfolios to increase occupancy, optimize NOI, and improve team culture. I have a strong foundation in affordable housing compliance (ADU/WDU, voucher programs) and a clear track record of developing training documentation, standard operating procedures, and compliance workflows that drive operational improvements and regulatory oversight. I’m passionate about mentorship, data-driven pricing and workflow optimization, and communicating with empathy to retain residents and elevate service standards.…Hi, I’m Tanya Congdon. I’m a results-driven property manager with 15+ years of experience transforming multifamily and mixed-use communities through hands-on operational leadership, people development, and strategic decision-making. I specialize in turnarounds, lease-ups, renovations, acquisitions/dispositions support, and stabilizing diverse portfolios to increase occupancy, optimize NOI, and improve team culture. I have a strong foundation in affordable housing compliance (ADU/WDU, voucher programs) and a clear track record of developing training documentation, standard operating procedures, and compliance workflows that drive operational improvements and regulatory oversight. I’m passionate about mentorship, data-driven pricing and workflow optimization, and communicating with empathy to retain residents and elevate service standards.

Tanya Congdon

Project Manager, Designer, Brand Designer, +2

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Hi, I’m Tanya Congdon. I’m a results-driven property manager with 15+ years of experience transforming multifamily and mixed-use communities through hands-on operational leadership, people development, and strategic decision-making. I specialize in turnarounds, lease-ups, renovations, acquisitions/dispositions support, and stabilizing diverse portfolios to increase occupancy, optimize NOI, and improve team culture. I have a strong foundation in affordable housing compliance (ADU/WDU, voucher programs) and a clear track record of developing training documentation, standard operating procedures, and compliance workflows that drive operational improvements and regulatory oversight. I’m passionate about mentorship, data-driven pricing and workflow optimization, and communicating with empathy to retain residents and elevate service standards.…Hi, I’m Tanya Congdon. I’m a results-driven property manager with 15+ years of experience transforming multifamily and mixed-use communities through hands-on operational leadership, people development, and strategic decision-making. I specialize in turnarounds, lease-ups, renovations, acquisitions/dispositions support, and stabilizing diverse portfolios to increase occupancy, optimize NOI, and improve team culture. I have a strong foundation in affordable housing compliance (ADU/WDU, voucher programs) and a clear track record of developing training documentation, standard operating procedures, and compliance workflows that drive operational improvements and regulatory oversight. I’m passionate about mentorship, data-driven pricing and workflow optimization, and communicating with empathy to retain residents and elevate service standards.

Available to hire

Hi, I’m Tanya Congdon. I’m a results-driven property manager with 15+ years of experience transforming multifamily and mixed-use communities through hands-on operational leadership, people development, and strategic decision-making. I specialize in turnarounds, lease-ups, renovations, acquisitions/dispositions support, and stabilizing diverse portfolios to increase occupancy, optimize NOI, and improve team culture.

I have a strong foundation in affordable housing compliance (ADU/WDU, voucher programs) and a clear track record of developing training documentation, standard operating procedures, and compliance workflows that drive operational improvements and regulatory oversight. I’m passionate about mentorship, data-driven pricing and workflow optimization, and communicating with empathy to retain residents and elevate service standards.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Senior Property Manager at A.J. Dwoskin & Associates

October 1, 2023 - October 1, 2025

Manage a dual-site, 590-unit portfolio undergoing active renovation cycles and operational restructuring. Increased occupancy from 88% to 99% within 5 months through coaching, structured communication, and team accountability. Exceeded NOI goals monthly by 8–18% with 6% rent growth through strategic pricing, expense management, and workflow improvements. Improved renovation turn times to 21 days and maintained high resident satisfaction (4.80+), converting 10% of non-renewals to transfers to renovated units.

Property Manager at Gates Hudson

February 1, 2023 - October 1, 2023

Stabilized operations and supported full-property renovation during ownership transition prior to sale to Greystar. Managed renovation budgets of $30K per unit with 30-day turns, achieved 80% pre-lease and 20% renewal transfers, and increased overall property revenue by 6% through rent positioning and retention-focused communication. Mentored leasing staff, leading to internal promotions.

Community Manager at Mill Creek Residential

May 1, 2022 - January 31, 2023

Improved reputation from 3.8 to 4.2 stars through service recovery and feedback systems. Ensured compliance for ADU, WDU, and voucher programs through consistent file review.

Community Manager at Equity Residential / Mill Creek Residential

March 1, 2019 - May 31, 2022

Maintained 70% renewal rate and minimal delinquency during COVID-19 through empathetic communication and proactive collections. Promoted two team members to Assistant Managers. Supported acquisitions/dispositions, onboarding during ownership strategy shifts, and oversaw large-scale renovations across two assets.

Community Manager at Fairfield Residential

September 1, 2017 - March 31, 2019

Increased renewal rates by 5–10% YOY through proactive resident engagement. Enhanced team performance via targeted training and service-standard upgrades. Managed ownership transition and system alignment with investor tours and preparedness measures.

Property Manager at William C. Smith & Co.

January 1, 2010 - September 1, 2017

Property managed value-add and lease-up communities; supported repositioning of a historic property with a 30-day turn model and renovation program that increased rental income by 20% while coordinating resident communication and cross-department workflows.

Pre-Lease-Up / Operations Lead at Greystar

January 1, 2010 - September 1, 2017

Led pre-lease-up operations for new construction (10,000 SF retail) coordinating an 18-person cross-functional team; supported tenant/vendor coordination, COI tracking, and turnover-to-open readiness prior to Certificate of Occupancy.