I’m Natalie Lim Tsu Siok, a property and leasing professional with over 20 years of experience spanning commercial, serviced, and residential sectors. I excel in client relations, revenue optimization, contract negotiation, and running smooth operations and events, all while championing sustainability and community-focused initiatives. In my current role at City Developments Limited, I streamlined handover processes for luxury properties and TOP projects, managed end-to-end procurement of welcome gifts and customized handover kits, and produced homeowner resources such as the Green Features guide and Residents' Handbook. I’m a committee member and internal auditor for ISO 14001 and ISO 45001, a First Aider and Fire Safety Warden, and I’ve adapted to COVID-19 with virtual handovers and courier-based deliveries. I’m proud to have received recognitions for contributions to workplace Environment, Health & Safety (EHS).

Natalie Lim Tsu Siok

I’m Natalie Lim Tsu Siok, a property and leasing professional with over 20 years of experience spanning commercial, serviced, and residential sectors. I excel in client relations, revenue optimization, contract negotiation, and running smooth operations and events, all while championing sustainability and community-focused initiatives. In my current role at City Developments Limited, I streamlined handover processes for luxury properties and TOP projects, managed end-to-end procurement of welcome gifts and customized handover kits, and produced homeowner resources such as the Green Features guide and Residents' Handbook. I’m a committee member and internal auditor for ISO 14001 and ISO 45001, a First Aider and Fire Safety Warden, and I’ve adapted to COVID-19 with virtual handovers and courier-based deliveries. I’m proud to have received recognitions for contributions to workplace Environment, Health & Safety (EHS).

Available to hire

I’m Natalie Lim Tsu Siok, a property and leasing professional with over 20 years of experience spanning commercial, serviced, and residential sectors. I excel in client relations, revenue optimization, contract negotiation, and running smooth operations and events, all while championing sustainability and community-focused initiatives.

In my current role at City Developments Limited, I streamlined handover processes for luxury properties and TOP projects, managed end-to-end procurement of welcome gifts and customized handover kits, and produced homeowner resources such as the Green Features guide and Residents’ Handbook. I’m a committee member and internal auditor for ISO 14001 and ISO 45001, a First Aider and Fire Safety Warden, and I’ve adapted to COVID-19 with virtual handovers and courier-based deliveries. I’m proud to have received recognitions for contributions to workplace Environment, Health & Safety (EHS).

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Language

English
Fluent

Work Experience

Assistant Manager, Customer Service, Property Developments at City Developments Limited
July 1, 2018 - October 1, 2025
Streamlined handover processes and supported homeowners for luxury properties and TOP projects. Managed end-to-end procurement of welcome gifts, unit dressing items, and customized handover kits for TOP projects. Administered homeowners' collaterals such as Green Features guide and Residents' Handbook. Administered and presented Homeowners' Satisfaction Surveys, leveraging agentic workflow. Assisted in managing showflat operations. Committee member and Internal Auditor for ISO14001 and ISO 45001. Representative as First Aider and Fire Safety Warden. Achievements include customised bespoke handover kits for over 10 projects; adapted to COVID-19 restrictions by conducting virtual handovers and sourcing professional couriers for critical deliveries. Recipient of Embrace award for significant contributions to workplace Environment, Health & Safety (EHS).
Senior Executive, Customer Service at City Developments Limited
April 1, 2012 - June 1, 2018
Engaged tenants for commercial properties. Managed customer satisfaction surveys and presented findings for operational improvement. Proposed property improvement initiatives to management. Organised Health Promotion Board activities & corporate events for priority tenants. Achievements: Led and obtained management approval for upgrading/improvement works. Effectively resolved tenant-related issues. Awarded Best Excellent staff award.
Property Associate at Chelsea Property Consultants Ptd Ltd
April 1, 2009 - March 1, 2012
Managed residential rental transactions and owners' properties.
Facilitator / MBI, Administrator (Part-time) at ITE Dover Campus
January 1, 2008 - October 1, 2008
Facilitated Life skills curriculum (ITE). Organised seminars for scheduled speakers on monthly basis (MBI).
Assistant Manager at Park Avenue Suites, United Engineers Ltd
February 1, 2004 - July 1, 2007
Optimised revenue & occupancy for serviced apartments & commercial properties. Prepared management contracts, sourced amenities, and organised tenants' events. Recruitment interview for front office / leasing staff. Achievements: successfully set-up operations for Fortville serviced apartments. Championed Singapore Spring Service awards for leasing team. Awarded Excellent Service and Best Corporate Relations award.
Leasing Executive at Le Grove Serviced Apt, City Developments Ltd
September 1, 1999 - September 1, 2002
Optimised revenue & occupancy for serviced apartments & commercial properties. Serviced corporate accounts / relocation / housing & travel agencies. Administration e.g. tenancy agreement, renewals & commission payments. Planned & organised quarterly tenants' activities. Assisted in front office operations.
Operating Partner at Earth Home Pte Ltd
December 1, 1997 - August 1, 1999
Managed retail operations for furniture and bedding products. Liaised with local & overseas suppliers for stocks & supplies.
Leasing Executive at Ascott Singapore, Scotts Holdings
January 1, 1997 - November 1, 1997
Maximised revenue & occupancy. Serviced corporate clients & property agents. Monthly sales reports. Duty Manager on weekends. Administered clients' year-end sponsorship projects. Participated in property cross-selling in Jakarta exhibition & wildlife conservation projects funded by company.
Office Administrator at Lim Teck Hui & Partners
February 1, 1994 - December 1, 1996
Handled legal documentation e.g. deed polls, powers of attorney. Procurement for office supplies & accounts administration.

Education

Bachelor of Business at Edith Cowan University
January 1, 1990 - January 1, 1993

Qualifications

Add your qualifications or awards here.

Industry Experience

Real Estate & Construction, Professional Services