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Hello, I’m Lillian Chao Kithikii, a delivery-focused digital product and practices manager with 14+ years overseeing the design, development, and continuous improvement of technology-enabled solutions across complex, multi-stakeholder environments. I excel in turning diverse user and partner needs into practical products, guidance, and operational playbooks that improve decision-making, delivery outcomes, and system performance. I apply product management, Agile and Lean practices to create scalable, user-centered digital solutions and reusable assets, grounded in real-world implementation and continuous learning. I’m passionate about people-centered digital transformation and strengthening digital and data ecosystems to deliver sustainable social and economic impact. Throughout my career I’ve partnered with senior leaders and cross-functional teams to manage multiple priorities, work across time zones, and align public and private sector stakeholders. I thrive in dynamic environments where experimentation, collaboration, and clear governance drive improved outcomes and measurable value.…Hello, I’m Lillian Chao Kithikii, a delivery-focused digital product and practices manager with 14+ years overseeing the design, development, and continuous improvement of technology-enabled solutions across complex, multi-stakeholder environments. I excel in turning diverse user and partner needs into practical products, guidance, and operational playbooks that improve decision-making, delivery outcomes, and system performance. I apply product management, Agile and Lean practices to create scalable, user-centered digital solutions and reusable assets, grounded in real-world implementation and continuous learning. I’m passionate about people-centered digital transformation and strengthening digital and data ecosystems to deliver sustainable social and economic impact. Throughout my career I’ve partnered with senior leaders and cross-functional teams to manage multiple priorities, work across time zones, and align public and private sector stakeholders. I thrive in dynamic environments where experimentation, collaboration, and clear governance drive improved outcomes and measurable value.

Lillian Chao Kithikii

Project Manager, Digital Producer, Content Producer, +2

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Hello, I’m Lillian Chao Kithikii, a delivery-focused digital product and practices manager with 14+ years overseeing the design, development, and continuous improvement of technology-enabled solutions across complex, multi-stakeholder environments. I excel in turning diverse user and partner needs into practical products, guidance, and operational playbooks that improve decision-making, delivery outcomes, and system performance. I apply product management, Agile and Lean practices to create scalable, user-centered digital solutions and reusable assets, grounded in real-world implementation and continuous learning. I’m passionate about people-centered digital transformation and strengthening digital and data ecosystems to deliver sustainable social and economic impact. Throughout my career I’ve partnered with senior leaders and cross-functional teams to manage multiple priorities, work across time zones, and align public and private sector stakeholders. I thrive in dynamic environments where experimentation, collaboration, and clear governance drive improved outcomes and measurable value.…Hello, I’m Lillian Chao Kithikii, a delivery-focused digital product and practices manager with 14+ years overseeing the design, development, and continuous improvement of technology-enabled solutions across complex, multi-stakeholder environments. I excel in turning diverse user and partner needs into practical products, guidance, and operational playbooks that improve decision-making, delivery outcomes, and system performance. I apply product management, Agile and Lean practices to create scalable, user-centered digital solutions and reusable assets, grounded in real-world implementation and continuous learning. I’m passionate about people-centered digital transformation and strengthening digital and data ecosystems to deliver sustainable social and economic impact. Throughout my career I’ve partnered with senior leaders and cross-functional teams to manage multiple priorities, work across time zones, and align public and private sector stakeholders. I thrive in dynamic environments where experimentation, collaboration, and clear governance drive improved outcomes and measurable value.

Available to hire

Hello, I’m Lillian Chao Kithikii, a delivery-focused digital product and practices manager with 14+ years overseeing the design, development, and continuous improvement of technology-enabled solutions across complex, multi-stakeholder environments. I excel in turning diverse user and partner needs into practical products, guidance, and operational playbooks that improve decision-making, delivery outcomes, and system performance. I apply product management, Agile and Lean practices to create scalable, user-centered digital solutions and reusable assets, grounded in real-world implementation and continuous learning. I’m passionate about people-centered digital transformation and strengthening digital and data ecosystems to deliver sustainable social and economic impact.

Throughout my career I’ve partnered with senior leaders and cross-functional teams to manage multiple priorities, work across time zones, and align public and private sector stakeholders. I thrive in dynamic environments where experimentation, collaboration, and clear governance drive improved outcomes and measurable value.

Skills

Web Design

Experience Level

Web Design

Expert

Language

English

Fluent

Swahili

Fluent

Work Experience

Delivery Lead/Program Manager at Kmart/ Target Australia

January 1, 2025 - December 1, 2025

Owned end-to-end delivery execution for enterprise platform modernization to deliver 2x online growth to the business from initiation through delivery and transition to steady state, ensuring scope, schedule, and quality commitments were met. Managed engagement-level delivery planning, forecasting, and execution trade-offs, balancing resourcing, capacity, and scope to maintain predictable delivery outcomes across multiple workstreams. Tracked delivery burn, milestones, and dependencies, proactively identifying risks and adjusting delivery approaches to protect timelines that increased delivery predictability by 45% and enabling accurate reporting. Partnered with senior stakeholders and executives to manage delivery expectations, communicate risks, and align execution with strategic and commercial priorities. Coordinated 4 cross-functional engineering teams across architecture, platform, and product, providing day-to-day delivery leadership and prioritization. Supported adoption of AI-a

Delivery Lead / Scrum Master at MYER

March 1, 2024 - December 1, 2024

Facilitated Agile delivery across multiple engineering teams, improving visibility through metrics and iterative planning. Managed 4 separate squads (developers, product, UX, testers) through a critical data migration project, delivering all milestones on time and 5% under budget using Jira Advanced Roadmaps. Enhanced team performance by enabling faster issue resolution and supporting outcome-focused delivery. Developed and maintained comprehensive project documentation and reporting systems, increasing project visibility and reducing information gaps across stakeholders by 40%.

Delivery Lead / Scrum Master at SEEK

July 1, 2023 - February 1, 2024

Led delivery of HR, data, and integration products supporting global scalability and reliability, unifying 7 legacy platforms into a single system, managing 3 cross-functional squads from inception to hypercare. Aggregated status from multiple product teams into a consolidated portfolio view, proactively identifying and mitigating risks that threatened a $180M+ program. Strengthened collaboration across distributed engineering teams and accelerated cross-team decision-making. Introduced Lean experimentation and process improvements aligned with platform evolution.

Senior Business Analyst / Scrum Master at SEEK

April 1, 2022 - July 1, 2023

Facilitated Scrum ceremonies and guided mindset shifts toward product-focused delivery. Collaborated with product leaders to refine backlogs, define OKRs, and align teams around shared outcomes, identifying key dependencies that streamlined the development process and reduced rework by 25%. Championed the use of Miro for discovery workshops, improving team collaboration and reducing the time required to define and size user stories by 70%.

Lead Business Analyst/ Acting Product Manager at Target Australia

October 1, 2020 - April 1, 2022

Drove product thinking across engineering teams, connecting business outcomes with technical delivery. Built and sustained strong partnerships with internal teams and external vendors, enhancing cross-functional alignment and cutting escalation turnaround time by 30%. Managed product backlogs, roadmaps, and stakeholder alignment for multiple digital initiatives. Coached the Digital team on user story writing using INVEST principles, leading to a 40% reduction in requirement clarification requests and improving timeline adherence. Led workshops and discovery sessions, championing user-centric decision-making.

Client Principal at Fabric Group Holdings Pty Ltd

July 1, 2018 - July 1, 2020

Owned day-to-day delivery and commercial performance of multiple enterprise client engagements across digital and cybersecurity portfolios, growing the portfolio revenue by 20% year-over-year. Acted as the primary delivery contact for clients, leading status reviews, managing escalations, and maintaining trusted relationships through proactive communication. Led procurement and contract management processes, including vendor selection, service agreement development, and performance monitoring, achieving 15% cost savings while ensuring full compliance and service quality. Managed engagement-level financials, including delivery forecasting, scope control, and utilization planning, ensuring delivery commitments were met while protecting commercial outcomes. Identified out-of-scope work and partnered with sales and leadership to structure delivery changes and manage expectations. Coordinated delivery across internal teams and external vendors, aligning distributed contributors to shared de

Senior Consultant (Agile and DevOps) at Fabric Group (RXP Services)

April 1, 2014 - April 1, 2018

Delivered Agile and DevOps transformation initiatives for clients including Toyota and Kmart. Coached teams on Kanban flow, experimentation, and continuous improvement metrics. Supported distributed engineering teams with tools and practices enabling remote collaboration.