Mafalda Pinheiro da Cruz

Provide medical interpretation and translation services between Portuguese and English in healthcare settings, ensuring accuracy, confidentiality, and cultural sensitivity. Facilitate real-time communication between patients and healthcare professionals, supporting consultations, treatment explanations, and medical documentation.

Provided personalized technical advice on herbal medicine, supplements, functional nutrition, and natural products, ensuring safety, efficacy, and complementarity with conventional treatments. Assessed each customer’s clinical profile (medical history, concurrent medication, symptoms) to ensure safe and informed recommendations. Assisted in stock management, product shelf-life control, and store organization. Created and managed social media content (Instagram & Facebook), including educational posts on natural health, medicinal plants, seasonal tips, and pharmacological interactions. Promoted health literacy, raising awareness of the responsible use of natural therapies.

Responded to medical information inquiries and product quality complaints by phone and email. Processed adverse drug reactions (ADRs) according to internal regulations and SOPs. Worked with pharmacovigilance databases and performed data reconciliation from multiple sources.