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I'm Natalia Martelo, a dedicated and energetic Office Administration Executive graduate from Mohawk College, with a positive attitude to contribute and bring value to the company. I have extensive experience in managing office operations, organizational efficiency, exceptional customer service, executive support, problem-solving, and multitasking. I excel in attention to detail, communication, data management, initiative, and Microsoft Office programs. I thrive in collaborative team environments and am motivated to continuously improve processes and support overall business goals. Currently, I contribute to operations at RSPNDR Inc. and bring a diverse background from roles in Colombia, where I developed strong organizational and customer-focused skills.…I'm Natalia Martelo, a dedicated and energetic Office Administration Executive graduate from Mohawk College, with a positive attitude to contribute and bring value to the company. I have extensive experience in managing office operations, organizational efficiency, exceptional customer service, executive support, problem-solving, and multitasking. I excel in attention to detail, communication, data management, initiative, and Microsoft Office programs. I thrive in collaborative team environments and am motivated to continuously improve processes and support overall business goals. Currently, I contribute to operations at RSPNDR Inc. and bring a diverse background from roles in Colombia, where I developed strong organizational and customer-focused skills.

Natalia Martelo

Project Manager, Production Manager, Assistant Producer, +2

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I'm Natalia Martelo, a dedicated and energetic Office Administration Executive graduate from Mohawk College, with a positive attitude to contribute and bring value to the company. I have extensive experience in managing office operations, organizational efficiency, exceptional customer service, executive support, problem-solving, and multitasking. I excel in attention to detail, communication, data management, initiative, and Microsoft Office programs. I thrive in collaborative team environments and am motivated to continuously improve processes and support overall business goals. Currently, I contribute to operations at RSPNDR Inc. and bring a diverse background from roles in Colombia, where I developed strong organizational and customer-focused skills.…I'm Natalia Martelo, a dedicated and energetic Office Administration Executive graduate from Mohawk College, with a positive attitude to contribute and bring value to the company. I have extensive experience in managing office operations, organizational efficiency, exceptional customer service, executive support, problem-solving, and multitasking. I excel in attention to detail, communication, data management, initiative, and Microsoft Office programs. I thrive in collaborative team environments and am motivated to continuously improve processes and support overall business goals. Currently, I contribute to operations at RSPNDR Inc. and bring a diverse background from roles in Colombia, where I developed strong organizational and customer-focused skills.

Available to hire

I’m Natalia Martelo, a dedicated and energetic Office Administration Executive graduate from Mohawk College, with a positive attitude to contribute and bring value to the company. I have extensive experience in managing office operations, organizational efficiency, exceptional customer service, executive support, problem-solving, and multitasking.

I excel in attention to detail, communication, data management, initiative, and Microsoft Office programs. I thrive in collaborative team environments and am motivated to continuously improve processes and support overall business goals. Currently, I contribute to operations at RSPNDR Inc. and bring a diverse background from roles in Colombia, where I developed strong organizational and customer-focused skills.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Advanced

Spanish; Castilian

Fluent

Work Experience

Administrative Coordinator at Tecnidrill SA

January 1, 2021 - December 31, 2022

Provided company information and policies to customers upon inquiry; answered questions via phone, email, or online chat; described product and service details to provide information on benefits and advantages; utilized customer service software to manage interactions and track customer satisfaction; developed working relationships with internal and external customers while assisting with account management duties.

Assistant General Manager at Banco de Occidente

December 31, 2017 - December 30, 2020

Developed strategic initiatives based on company objectives aimed at accelerating growth; responded to customer feedback professionally and constructively; built relationships with customers and the community to establish long-term business progression; provided extensive leadership by effectively communicating strategic goals and plans.

Operations Support Specialist / Team Training at RSPNDR

November 28, 2023 - Present

Monitoring and Managing Operational concerns in real-time to provide rapid and effective security responses Respond and manage on-call service requests, system alerts and operational incidents Coordinate with response partners, customers, and other stakeholders to ensure service delivery and issue resolution Review completed responses in a timely fashion to ensure that RSPNDR´s response Standards are being met Lead strategic training and knowledge management for new or existing partners, including designing and delivering onboarding programs, live sessions and refresher trainings as needed. Manage and coordinate operational incidents, generating reports, training touchpoints and recommendations for process improvements with continuously knowledge. Collaborate and provide internal consulting to implement strategic improvements, and identify recurring operational or partner issues to support functional planning or long-term solutions.

Operations Support Specialist at RSPNDR Inc.

November 1, 2023 - Present

Monitoring and managing operational concerns in real-time to provide rapid and effective security responses; respond to on-call service requests, system alerts and operational incidents; coordinate with response partners, customers, and stakeholders to ensure service delivery and issue resolution; review completed responses to ensure RSPNDR's response standards are being met.

Assistant General Manager at Banco de Occidente

January 1, 2018 - December 31, 2020

Developed strategic initiatives based on company objectives aimed at accelerating growth. Responded to customer feedback professionally and constructively. Built relationships with customers and the community to establish long-term business progression. Provided extensive leadership by effectively communicating strategic goals and plans.