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I am a customer-focused support professional with a strong background in remote phone, email, and chat support across fast-paced, high-volume environments. I excel at active listening, resolving complex inquiries, and guiding customers through processes with patience and clear communication. Since 2019 I have partnered with Amazon across multiple contracts and have worked with a range of teams including healthcare and tech. I am known for being a hard worker, easy to work with, and staying calm under pressure. I’m seeking a stable, long-term remote role where I can apply my experience, work ethic, and commitment to excellent service.…I am a customer-focused support professional with a strong background in remote phone, email, and chat support across fast-paced, high-volume environments. I excel at active listening, resolving complex inquiries, and guiding customers through processes with patience and clear communication. Since 2019 I have partnered with Amazon across multiple contracts and have worked with a range of teams including healthcare and tech. I am known for being a hard worker, easy to work with, and staying calm under pressure. I’m seeking a stable, long-term remote role where I can apply my experience, work ethic, and commitment to excellent service.

Shea Ziegler

Data Analyst, Content Creator, Copywriter, +6

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I am a customer-focused support professional with a strong background in remote phone, email, and chat support across fast-paced, high-volume environments. I excel at active listening, resolving complex inquiries, and guiding customers through processes with patience and clear communication. Since 2019 I have partnered with Amazon across multiple contracts and have worked with a range of teams including healthcare and tech. I am known for being a hard worker, easy to work with, and staying calm under pressure. I’m seeking a stable, long-term remote role where I can apply my experience, work ethic, and commitment to excellent service.…I am a customer-focused support professional with a strong background in remote phone, email, and chat support across fast-paced, high-volume environments. I excel at active listening, resolving complex inquiries, and guiding customers through processes with patience and clear communication. Since 2019 I have partnered with Amazon across multiple contracts and have worked with a range of teams including healthcare and tech. I am known for being a hard worker, easy to work with, and staying calm under pressure. I’m seeking a stable, long-term remote role where I can apply my experience, work ethic, and commitment to excellent service.

Available to hire

I am a customer-focused support professional with a strong background in remote phone, email, and chat support across fast-paced, high-volume environments. I excel at active listening, resolving complex inquiries, and guiding customers through processes with patience and clear communication.

Since 2019 I have partnered with Amazon across multiple contracts and have worked with a range of teams including healthcare and tech. I am known for being a hard worker, easy to work with, and staying calm under pressure. I’m seeking a stable, long-term remote role where I can apply my experience, work ethic, and commitment to excellent service.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Remote Customer Support Associate (Contract) at ModSquad, Inc.

September 1, 2025 - December 1, 2025

Took incoming/outgoing phone calls and emails of customer inquiries related to property taxes; researched information; collaborated with team to identify solutions; provided clear, detailed support; stayed up-to-date on policy updates.

Remote Customer Service Representative (Independent Contractor) at NexRep, LLC

February 1, 2025 - May 1, 2025

Handled high-volume inbound calls; assisted participants with completing complex documentation; navigated HIPAA-compliant systems and Medicaid-related processes; supported NY CDPAP participants through transition to PPL.

Remote Healthcare Customer Service Specialist at SupportNinja, Inc.

July 1, 2023 - February 1, 2025

Handled healthcare billing, enrollment, benefits, and claims calls for Medicare members; resolved issues; assisted with complaints and grievances; ensured HIPAA compliance.

Account Security Specialist | Amazon (Seasonal Virtual CS Team) at Amazon.com Services, Inc.

August 1, 2022 - July 1, 2023

Resolved complex account access, phishing-related lockouts; conducted security investigations; enforced account security protocols; 2FA restoration; maintained security audits.

QuickBooks Subject Matter Expert, Live Chat Support at Omni Interactions, Inc.

December 1, 2021 - August 1, 2022

Cross-trained across Intuit products including payroll; provided live chat support; monitored quality and compliance; trained new associates; escalations.

Universal Customer Service Associate (Seasonal Contract) at Williams-Sonoma, Inc.

November 1, 2020 - August 1, 2021

Technical support for products; resolved customer concerns; processed orders and billing; boosted retention and brand image through proactive service.

Virtual Customer Service Associate (Seasonal Contract) at Amazon.com Services, Inc.

April 1, 2020 - November 1, 2020

Provided phone, email, and chat support; resolved customer issues; maintained detailed records of actions; communicated product/services information.

Virtual Customer Service Specialist (Search & Rescue / Escalations, Seasonal Contract) at Amazon.com Services, Inc.

April 1, 2019 - October 1, 2019

Managed high-priority unresolved cases; high-level decisions; assisted users with accessibility tools; enforced policies; handled escalations across channels.

AI Data Annotator | Search Quality Rater | Data Evaluation Specialist (Freelance / Project Work) at Appen, RWS, Outlier, Leapforce, Oneforma, Telus International, TransPerfect & Dataforce

April 1, 2018 - Present

Labeling, classifying, and evaluating data to improve AI model accuracy; web research, linguistic annotation, and content moderation; detailed project guidelines; managed freelance projects since 2018.

Data Annotator | Search Quality Rater | Data Evaluation Specialist at Appen, RWS, Outlier, Leapforce, Oneforma, Telus International, TransPerfect & Dataforce AI

April 1, 2018 - Present

Led data labeling and evaluation for AI projects across multiple platforms. Conducted web research, linguistic annotation, and content moderation to ensure data quality. Followed detailed project guidelines with precision, maintaining high accuracy scores and timely completion while balancing freelance project work alongside other commitments.

Data Annotator | Search Quality Rater | Data Evaluation Specialist (Freelance / Project Work) at Appen, RWS, Outlier, Leapforce, Oneforma, Telus International, TransPerfect & Dataforce

April 1, 2018 - Present

Contributed to a variety of AI and machine learning projects through leading data annotation platforms. Responsibilities included labeling, classifying, and evaluating data to improve AI model accuracy and natural language understanding; conducting web research, linguistic annotation, and content moderation to ensure data quality; following detailed project guidelines with precision; balancing freelance project work alongside full-time employment since 2018.