Coordinate with customers to resolve discrepancies and provide information on program requirements; process high-volume rebate applications to support the adoption of energy-efficient technologies.

Order Management Agent (Operations Analyst) at Ex Editors International of Washington, Inc.

January 1, 2024 - April 1, 2025

Enhanced customer relationships by managing communications and resolving client concerns; leveraged Excel and Power BI to analyze shipment data, rectifying 400+ discrepancies per day; implemented energy-reducing initiatives as a leader of the Green Team to decrease carbon emissions.

Program Coordinator - Partnerships at The Ballard Center for Social Impact, Marriott School of Business

May 1, 2022 - May 1, 2023

Coordinated administrative tasks including agenda creation, meeting scheduling, and deadline tracking; Presented to national and international C-suite executives on the value of Ballard Center partnerships; Increased active external partnerships by 39% within the first three months.

Project Management Intern at Ballard Center for Social Impact

January 1, 2022 - April 1, 2022

Defined project goals, developed timelines, and monitored the creation of deliverables; Improved partner onboarding processes by evaluating and refining existing implementation procedures; Designed a database to track 150+ partner organizations.

Marketing Intern at Bello Sole

February 1, 2023 - April 1, 2023

Generated an increase in website hits by 410% in two months by cultivating a company Pinterest page; Analyzed Pinterest performance metrics to measure success of various forms of content and ads; Curated a comprehensive content plan to continue to attract and engage target audiences.

Volunteer at Church of Jesus Christ of Latter-day Saints

May 1, 2019 - March 1, 2020

Oversaw and trained groups of 6–22 full-time volunteers; Provided volunteer service for a variety of small businesses and vendors; Taught English classes.