Delivered exceptional customer service in a fast-paced retail environment; Ensuring a positive shopping experience aligned with Reserved's brand image; Assisted customers with product selection, styling advice, and size availability; Maintained store cleanliness and visuals; including stock replenishment and merchandising according to seasonal trends and brand guidelines; Operated POS systems; handled cash and card transactions accurately; Worked collaboratively with team to meet sales targets and KPIs; Managed fitting rooms; Handled customer queries and complaints professionally; Supported inventory processes including stock receiving, tagging, and organizing; Adapted to fast-changing collections and promotions, staying updated on product knowledge.

Visual Merchandiser at Nespresso

December 1, 2024 - Present

Maintained boutique appearance, including restocking shelves, organizing displays, and adhering to visual merchandising standards; Delivered premium customer service in line with Nespresso’s luxury brand standards, creating memorable and personalized experiences for each client. Demonstrated in-depth product knowledge across the full range of coffee capsules, machines, and accessories, offering tailored recommendations to meet customer preferences. Conducted coffee tastings and explained origins, flavor profiles, and sustainability efforts, enhancing customer engagement. Managed sales transactions using POS systems, ensuring accuracy in payments, and handling returns or exchanges professionally. Contributed to achieving boutique sales targets and KPIs through up-selling and cross-selling techniques. Supported back-of-house operations such as stock management, inventory checks, and deliveries. Built customer loyalty by registering new members to the Nespresso Club and promoting ongoin