I am a versatile Customer Success and Operations professional with over 10 years of experience across logistics, healthcare, and customer service. I excel at managing high-volume order operations, resolving complex issues, and driving process improvements. Proficient with Shopify, Zendesk, WMS, Excel, and Notion, I value clear communication and cross-functional collaboration to deliver exceptional client experiences. Currently, I oversee end-to-end order flow for 15+ merchant accounts at Skutopia, processing 1,000+ orders daily and maintaining a 4-hour SLA for client emails. My healthcare background supports timely precertifications and payer coordination, while my experience training new hires ensures teams operate efficiently.…I am a versatile Customer Success and Operations professional with over 10 years of experience across logistics, healthcare, and customer service. I excel at managing high-volume order operations, resolving complex issues, and driving process improvements. Proficient with Shopify, Zendesk, WMS, Excel, and Notion, I value clear communication and cross-functional collaboration to deliver exceptional client experiences. Currently, I oversee end-to-end order flow for 15+ merchant accounts at Skutopia, processing 1,000+ orders daily and maintaining a 4-hour SLA for client emails. My healthcare background supports timely precertifications and payer coordination, while my experience training new hires ensures teams operate efficiently.WWWW…