Payton Valkr

Research Assistant at University of Nebraska-Lincoln

Co-authored a research paper published in The Sociological Quarterly on public opinion regarding LGBTQ+ rights and anti-discrimination policy. Contributed to qualitative trend analysis across multiple projects; collected and synthesized academic sources for literature reviews; edited and proofread submission drafts for accuracy and clarity; formatted citations and bibliography to journal guidelines; coded and categorized large datasets from state-wide and national surveys using Qualtrics and Microsoft Excel; transcribed audio from in-depth interviews; utilized primary and secondary historical sources to develop biographies of post-World War II immigrants to the United States.

Sr. Customer Service Coordinator at Capital One

Strictly followed security protocols for data protection; clearly explained complex policy concepts in colloquial terms; efficiently navigated document archives using keywords; managed cardholder accounts using financial software, including payments and personal information; adhered to corporate and federal policies on confidentiality, fraud prevention, and anti-discrimination.

Transcriptionist at Remote

Created detailed written transcripts from audio files; completed projects with intrinsic deadlines and short turnaround times; maintained consistently high accuracy scores.