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I'm a freelancer who specializes in... from... Give an introduction about yourself, who are you, what are your most important skills and what differentiates you from other freelancers. This is the first thing clients will see. They are often interested in sector experience and knowledge, so please mention it. --- Employment and project experience Senior Designer Acme Co. _January 2017 - March 2017_ UX Designer Microsoft Inc. _January 2019 - March 2019_…I'm a freelancer who specializes in... from... Give an introduction about yourself, who are you, what are your most important skills and what differentiates you from other freelancers. This is the first thing clients will see. They are often interested in sector experience and knowledge, so please mention it. --- Employment and project experience Senior Designer Acme Co. _January 2017 - March 2017_ UX Designer Microsoft Inc. _January 2019 - March 2019_

Michelle Ilano

Social Media Manager, Content Creator, Marketing Strategist, +6

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I'm a freelancer who specializes in... from... Give an introduction about yourself, who are you, what are your most important skills and what differentiates you from other freelancers. This is the first thing clients will see. They are often interested in sector experience and knowledge, so please mention it. --- Employment and project experience Senior Designer Acme Co. _January 2017 - March 2017_ UX Designer Microsoft Inc. _January 2019 - March 2019_…I'm a freelancer who specializes in... from... Give an introduction about yourself, who are you, what are your most important skills and what differentiates you from other freelancers. This is the first thing clients will see. They are often interested in sector experience and knowledge, so please mention it. --- Employment and project experience Senior Designer Acme Co. _January 2017 - March 2017_ UX Designer Microsoft Inc. _January 2019 - March 2019_

Available to hire

Philippines

I’m a freelancer who specializes in… from…

Give an introduction about yourself, who are you, what are your most important skills and what differentiates you from other freelancers. This is the first thing clients will see. They are often interested in sector experience and knowledge, so please mention it.

Employment and project experience

Senior Designer Acme Co.
January 2017 - March 2017

UX Designer Microsoft Inc.
January 2019 - March 2019

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Executive Virtual Assistant at Eastvantage Philippines Inc.

July 1, 2024 - Present

Handles marketing and social media management, customer service, email and calendar management, and general administrative tasks. Coordinates with photographers, vendors, and agencies to ensure efficient workflows, clear communication, and timely deliverables. Manages Amazon account operations, including creating, optimizing, and analyzing PPC campaigns, calculating bids, and generating performance reports. Handles order fulfillment, product listings, and discounts setup across Shopify, Etsy, and eBay platforms.

Virtual Assistant at Eastvantage Philippines Inc.

July 1, 2015 - February 28, 2019

First Line Manager at First Source Solutions Limited

April 1, 2013 - April 30, 2013

Monitors agent performance and provides coaching, training, and development support. Compiles team performance and customer feedback reports, facilitates communication between management and staff, and conducts regular team meetings. Works closely with team members to resolve customer issues, handles escalations, identifies agent needs, and recommends process and product improvements based on performance analysis and key metrics.

Account Manager at Information Technology Customer Care Inc. (ITCCI)

February 1, 2004 - December 31, 2006

Monitors agent performance and provides coaching, training, and development support. Compiles team performance and customer feedback reports, communicates updates between management and team members, and collaborates closely with staff to resolve customer issues. Handles escalated concerns, conducts regular team meetings, and promptly identifies and addresses agents’ needs while recommending process and product improvements to management.

English Teacher at 51Talk

August 1, 2014 - March 31, 2015

Taught English to Asian learners, delivered video-based lessons, and managed in-class activities to improve student fluency and listening skills.

Executive Virtual Assistant at KM Consolidated, LLC

November 1, 2014 - Present

Manage day-to-day operations, including scheduling, email and calendar management, file/document management, customer support, coordinating with photographers, vendors, and agencies; oversee Amazon account operations (PPC, bidding, and performance reporting); handle order fulfillment, product listings, and discount setup across Shopify, Etsy, and eBay.

Virtual Assistant

July 1, 2015 - February 1, 2019

Handled marketing and social media management, customer service, email and calendar management, and general administrative tasks; coordinated with photographers, vendors, and agencies to ensure efficient workflows; managed Amazon PPC campaigns and generated performance reports.

Listing and Marketing Coordinator at 5 Star VA

November 1, 2019 - June 1, 2024

Monitors agent performance, provides coaching and development support, compiles team performance and client feedback reports, facilitates communication between management and staff, and conducts regular team meetings; lists properties and manages agent listings; ensures compliant postings and updates transaction procedures.

Customer Service Representative at Information Technology Customer Care Inc. (ITCCI)

February 1, 2004 - December 1, 2006

Trouble shoots product issues and determines appropriate resolutions via chat, email, and phone; provides guidance on website building and online marketing support.

Crew at Wendy's Corp.

April 1, 2003 - February 1, 2004

Take customer orders and prepare food while ensuring quality and service standards are met.

Executive Virtual Assistant at Self-employed / Various Clients

July 1, 2024 - Present

Provide reliable administrative and digital marketing support; manage day-to-day operations, scheduling, email and correspondence handling, file & document management, and customer support to ensure smooth workflows.

Virtual Assistant (Inside Sales Associate) at MyOutDesk Inc.

November 1, 2014 - Present

Contacts new leads via phone or email within five minutes of registration; monitors and follows up with recent site visitors; prioritizes leads; posts daily property listings on classified platforms; tracks lead volume across multiple CRM systems and evaluates marketing effectiveness.

Account Manager at 5 Star VA

November 1, 2019 - June 1, 2024

Managed daily engagement with customers and followers on social media; monitored Amazon feedback and converted relevant feedback into reviews; created newsletters; prepared monthly audits and insights reports; facilitated communications between management and staff; conducted regular team meetings.