I'm currently seeking a full-time, remote client-facing role with a variety of day-to-day responsibilities. My background in fast-paced sales and hospitality has trained me to stay calm under pressure and to provide excellent service. I'm quick to learn new roles and responsibilities, computer literate, with strong leadership and communication skills. I work well with new people and enjoy collaborating in a team while delivering results.

Lauren Bithell

I'm currently seeking a full-time, remote client-facing role with a variety of day-to-day responsibilities. My background in fast-paced sales and hospitality has trained me to stay calm under pressure and to provide excellent service. I'm quick to learn new roles and responsibilities, computer literate, with strong leadership and communication skills. I work well with new people and enjoy collaborating in a team while delivering results.

Available to hire

I’m currently seeking a full-time, remote client-facing role with a variety of day-to-day responsibilities. My background in fast-paced sales and hospitality has trained me to stay calm under pressure and to provide excellent service.

I’m quick to learn new roles and responsibilities, computer literate, with strong leadership and communication skills. I work well with new people and enjoy collaborating in a team while delivering results.

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Experience Level

Intermediate

Language

English
Fluent

Work Experience

Sales Consultant at Elivia Homes
September 1, 2025 - Present
Welcomes potential buyers to the development, presents offers, and guides clients through the process of purchasing a new home. The development comprises 50 houses with prices ranging from £700,000 to £1,500,000. The role involved coordinating viewings and maintaining a high level of customer service in a high-pressure environment. Role was Wed–Sun; seeking a new, more sustainable schedule.
Client Service Advisor at Stanhope Insurance
October 1, 2024 - September 30, 2025
Renewed household policies for a book of clients, actioned mid-year changes, and setup of additional policy requests. Achieved the highest monthly retention rate (average 98% vs. target 77%). Managed Vulnerable Clients Register and liaised with insurers to ensure suitable cover.
Client Service Advisor at Mercer Marsh Benefits
July 1, 2023 - October 31, 2024
Managed client policies for Large Corporate Group Life, Group Income Protection and Critical Illness Insurance. Liaised with insurers and companies on a day-to-day basis to ensure correct cover through renewals and market reviews.
Private Nanny at Private Household
September 1, 2022 - July 31, 2023
Cared for a 10-year-old and a 7-year-old; duties included school pickups, extracurricular activities, dinner, household chores, and bedtime routines. Part-time in the afternoons while studying Criminology.
Private Nanny at Private Household
September 1, 2021 - July 31, 2022
Cared for three children under 7 with additional household duties; after-school pickups, cooking, cleaning, and bedtime routines. Part-time during term; live-in commitments during parental travel.
Food & Beverage Supervisor and Hotel Receptionist at The Mitre
June 1, 2021 - September 30, 2021
Fast-paced boutique hotel environment; supervised shifts across multiple outlets, ensured reservations were accurately input, and met guests' requirements in advance of stays or meals.
Waitress / Receptionist / Supervisor / Assistant Manager at Bel & The Dragon | Fullers
February 1, 2019 - June 30, 2021
Progressed from waitress to receptionist, then Supervisor and Assistant Manager in a high-volume hospitality setting with substantial responsibility.
Waitress / Bartender / Supervisor at The Mill
April 1, 2017 - September 30, 2018
Hybrid front-of-house role with rapid service and high client turnover; promoted to Supervisor within the first year.
Waitress at Champneys
June 1, 2015 - April 30, 2017
Seasonal role in a health resort, covering breakfast, lunch, and dinner shifts.

Education

BA HONS Undergraduate Degree in Criminology at Surrey University
September 1, 2021 - May 1, 2023
A Levels & Subsidiary Diploma’s at Alton College
September 1, 2015 - May 1, 2018
GCSEs at Bohunt School
September 1, 2010 - May 1, 2015

Qualifications

Duke of Edinburgh Award - Bronze
January 11, 2030 - February 5, 2026
Duke of Edinburgh Award - Silver
January 11, 2030 - February 5, 2026
Baden-Powell Award (Girlguiding)
January 11, 2030 - February 5, 2026

Industry Experience

Travel & Hospitality, Professional Services, Retail, Education, Healthcare