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I'm Ahsin Fazal, a detail-oriented IT Security professional with over 8 years of experience in fraud prevention, cybercrime advisory, and technical support. I thrive in fast-paced environments and enjoy analyzing complex problems to deliver effective solutions. I’m proficient with Microsoft Office (advanced Excel), project management, and cross-functional collaboration. I have a strong track record documenting incidents, supporting government and corporate clients, and delivering high-quality results through teamwork and clear communication.…I'm Ahsin Fazal, a detail-oriented IT Security professional with over 8 years of experience in fraud prevention, cybercrime advisory, and technical support. I thrive in fast-paced environments and enjoy analyzing complex problems to deliver effective solutions. I’m proficient with Microsoft Office (advanced Excel), project management, and cross-functional collaboration. I have a strong track record documenting incidents, supporting government and corporate clients, and delivering high-quality results through teamwork and clear communication.

Ahsin Fazal

Programmer, Web Designer, UX Designer, +2

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I'm Ahsin Fazal, a detail-oriented IT Security professional with over 8 years of experience in fraud prevention, cybercrime advisory, and technical support. I thrive in fast-paced environments and enjoy analyzing complex problems to deliver effective solutions. I’m proficient with Microsoft Office (advanced Excel), project management, and cross-functional collaboration. I have a strong track record documenting incidents, supporting government and corporate clients, and delivering high-quality results through teamwork and clear communication.…I'm Ahsin Fazal, a detail-oriented IT Security professional with over 8 years of experience in fraud prevention, cybercrime advisory, and technical support. I thrive in fast-paced environments and enjoy analyzing complex problems to deliver effective solutions. I’m proficient with Microsoft Office (advanced Excel), project management, and cross-functional collaboration. I have a strong track record documenting incidents, supporting government and corporate clients, and delivering high-quality results through teamwork and clear communication.

Available to hire

I’m Ahsin Fazal, a detail-oriented IT Security professional with over 8 years of experience in fraud prevention, cybercrime advisory, and technical support. I thrive in fast-paced environments and enjoy analyzing complex problems to deliver effective solutions.

I’m proficient with Microsoft Office (advanced Excel), project management, and cross-functional collaboration. I have a strong track record documenting incidents, supporting government and corporate clients, and delivering high-quality results through teamwork and clear communication.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Urdu

Fluent

Panjabi, Punjabi

Fluent

Work Experience

Fraud and Cyber Crime Advisor at Action Fraud

November 1, 2024 - January 1, 2025

Advised callers on fraud and cybercrime, staying current on emerging threats. Documented and managed incidents using Advisor XP and Avaya, ensuring accurate reporting and traceability.

Technical Support Analyst (2nd Line Support) at IntelBusiness

November 1, 2019 - November 1, 2024

Handled incident requests via the BMC Service Desk, performing effective troubleshooting and maintaining clear customer communications. Collaborated with team leads to meet service targets and improve satisfaction.

Helpdesk Agent at UK Government Home Office

June 1, 2016 - November 1, 2019

First point of contact for civil servants and the public, providing reliable 1st/2nd line support. Documented issues accurately and facilitated background checks for government applicants as a Vetting Operational Officer.

Junior Service Desk Analyst at HIGH-KEN LTD

July 1, 2013 - June 1, 2016

Managed ticketing systems and prioritized requests to meet SLAs, delivering high-quality customer service via email and phone.

Data Entry Specialist at T Accounts

September 1, 2011 - June 1, 2013

Maintained data accuracy in spreadsheets for managerial decision-making and developed SOPs to streamline data processes.