Available to hire
I am a detail-oriented Virtual Assistant with over 3 years of experience in administrative support and customer service. I excel in email and calendar management, data entry, CRM maintenance, and providing customer support across multiple channels.\n\nI am proficient in Google Workspace, Microsoft Office, and remote productivity tools, with strong communication, time management, and organizational skills. I thrive in fast-paced environments and am committed to delivering reliable support that keeps daily operations running smoothly.
Experience Level
Language
English
Fluent
Work Experience
Virtual Assistant at Talentforge Solutions Limited
August 1, 2024 - PresentManaged emails, messages, and customer inquiries across social media platforms, website chat, and email; processed customer orders, tracked shipments, and handled returns or exchanges; maintained and updated customer records, sales data, and inventory spreadsheets; scheduled appointments and coordinating with tailors, designers, and logistics partners; assisted with social media management; prepared invoices, receipts, and basic financial records; organized digital files; supported marketing activities by updating product listings, prices, and descriptions on websites or online stores; handled customer feedback and complaints professionally; conducted online research on fashion trends; ensured confidentiality of client information, designs, and business data.
Customer Support Officer at House of Funmi Enterprise
January 1, 2022 - July 1, 2024Served as primary point of contact for customers via phone, email, social media, and in-store or online platforms; responded to customer inquiries regarding products, pricing, sizing, fabric details, and order availability; processed customer orders including custom orders, fittings, alterations, and special requests; handled complaints, returns, exchanges, and refunds; tracked orders and coordinated with production, tailoring, and logistics teams to ensure timely delivery; maintained accurate customer records, order histories, and interaction notes; provided after-sales support and follow-up; assisted customers with styling advice, measurements, and product recommendations; communicated promotions, new collections, and policy updates; escalated complex issues to management; collected customer feedback and reported recurring issues; upheld brand image.
Administrative Officer at EbonyLife Cinema
May 1, 2019 - December 1, 2021Provided day-to-day administrative support to ensure smooth and efficient office operations; managed office correspondence, including emails, letters, and phone calls; maintained accurate records, files, and documentation (physical and digital); prepared reports, memos, and presentations using Microsoft Office and Google Workspace tools; scheduled meetings and maintained calendars for management and staff; coordinated office activities, logistics, and internal communications; assisted with data entry, record keeping, and updating internal databases; managed office supplies, inventory, and vendor coordination; supported basic accounting tasks such as invoicing, expense tracking, and payment documentation; handled confidential information with discretion; assisted in onboarding new staff and maintaining personnel records; ensured compliance with company policies and administrative procedures; liaised with clients, customers, and external partners professionally; identified administrative
Education
Bachelor of Agriculture (B.Agric) – In-View at Olabisi Onabanjo University, Ago Iwoye
January 11, 2030 - February 5, 2026Qualifications
Virtual Assistant Training
August 1, 2024 - October 1, 2024Customer Service Representative Training
January 11, 2030 - February 5, 2026Industry Experience
Professional Services, Media & Entertainment, Software & Internet
Experience Level
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