Available to hire
I’m a bilingual senior consultant and operations leader with 18+ years of experience guiding regulatory, governance, and operational transformation across banking environments. I specialize in Agile delivery, process redesign, and stakeholder management.
I have a proven track record of improving productivity, quality, and audit readiness through automation and continuous improvement, and I enjoy driving cross-functional collaboration to deliver sustainable results.
Skills
Language
English
Fluent
French
Fluent
Work Experience
Senior Business Analyst Consultant at CIBC Bank
July 1, 2025 - PresentLed process transformation across Retail, Business, and Corporate Lending to strengthen OSFI compliance and operational effectiveness; drove Agile delivery with Technology teams by defining requirements, mapping workflows, and prioritizing implementation roadmaps; developed standardized procedures and governance documentation to improve audit readiness and execution consistency; supported deployment of automation tools (dashboards, workflow monitoring, BOT enablement) to reduce manual effort and improve SLA performance; contributed to integration of AI-enabled solutions for credit documentation authenticity review, accelerating file processing and reducing risk exposure; presented progress updates, risks, and recommendations to senior stakeholders and governance.
Manager Quality Assurance and Maintenance at CIBC Bank
July 1, 2021 - July 1, 2025Led national Quality Assurance and Maintenance teams and Montreal Retail Lending, overseeing performance governance, budgeting, talent development, and regulatory compliance execution; delivered +34% productivity and +13% quality improvement through KPI governance, process redesign, and continuous improvement initiatives; directed national implementation of a real-time error tracking dashboard, enabling correction cycles under 24 hours and strengthening SLA compliance; led digitization initiative establishing an international data storage center, accelerating paperless workflows and improving regulatory readiness; strengthened OSFI-aligned governance testing frameworks, resolving national control gaps through root cause analysis and corrective action plans; influenced change adoption by modernizing procedures in partnership with Change Management consultants and cross-functional stakeholders.
Manager Operation & Treasury at Intria Items
September 1, 2017 - July 1, 2021Directed Operations and Treasury functions managing high-value assets (precious metals, foreign currencies, cheques, ATM cash) and national distribution workflows; led budgeting, workforce planning, and process optimization, improving operational controls, throughput, and service execution; implemented software solution to track high-volume transactions and inventory across multiple clients, increasing traceability and accuracy; executed variance analysis and risk mitigation initiatives to improve SLA performance while reducing operational costs and exposure; co-led Business Continuity Planning and national contingency response to ensure uninterrupted distribution; served as primary liaison with the Bank of Canada, ensuring regulatory alignment and operational compliance.
Manager Customer Solutions at CIBC Bank
September 1, 2010 - September 1, 2017Managed cross-functional escalations across Ombudsman Office, OSBI, and major divisions (Collections, Mortgages, Credit Cards, Investments); streamlined procedures and strengthened collaboration models to improve client resolution outcomes and operational performance; redesigned onboarding and training programs, improving employee readiness, retention, and service consistency; supported major product and portfolio initiatives including Aventura Credit Card launch and Capital One integration, ensuring operational readiness and quality execution; implemented error tracking and reporting tools, improving accountability, transparency, and resolution speed.
Education
AI for Business at University of Pennsylvania
January 1, 2026 - February 5, 2026Agile Project Management at Google Institute
January 1, 2026 - February 5, 2026Change Management Practitioner Certification at PROSCI
January 1, 2024 - February 5, 2026Lean & Six Sigma White and Yellow Belt at CIBC
January 1, 2023 - February 5, 2026Project Management Certification (Agile, Scrum, Kanban, Scrumban) at HEC Montréal
January 1, 2023 - February 5, 2026MSP Certification at CIBC
January 1, 2021 - February 5, 2026PPCP Certification at Intria
January 1, 2017 - February 5, 2026Mutual Funds Certificate at CSI
January 11, 2030 - February 5, 2026Insurance Certification (Personal & Property) at AMF
January 11, 2030 - February 5, 2026Biochemistry at Concordia University
January 1, 2012 - February 5, 2026AI for Business at University of Pennsylvania
January 1, 2026 - February 6, 2026Agile Project Management at Google Institute
January 1, 2026 - February 6, 2026Change Management Practitioner Certification at PROSCI
January 1, 2024 - February 6, 2026Lean & Six Sigma White and Yellow Belt at CIBC
January 1, 2023 - February 6, 2026Project Management Certification (Agile, Scrum, Kanban, Scrumban) at HEC Montréal
January 1, 2023 - February 6, 2026MSP Certification at CIBC
January 1, 2021 - February 6, 2026PPCP Certification at Intria
January 1, 2017 - February 6, 2026Mutual Funds Certificate at CSI
January 11, 2030 - February 6, 2026Insurance Certification (Personal & Property) at AMF
January 11, 2030 - February 6, 2026Biochemistry at Concordia University
January 1, 2012 - February 6, 2026Qualifications
Change Management Practitioner Certification
January 1, 2024 - February 5, 2026Lean & Six Sigma White & Yellow Belt
January 1, 2023 - February 5, 2026MSP Certification
January 1, 2021 - February 5, 2026PPCP Certification
January 1, 2017 - February 5, 2026Project Management Certification (HEC Montréal) – Agile/Scrum/Kanban
January 1, 2023 - February 5, 2026Change Management Practitioner Certification
January 1, 2024 - February 6, 2026Lean & Six Sigma White and Yellow Belt
January 1, 2023 - February 6, 2026MSP Certification
January 1, 2021 - February 6, 2026PPCP Certification
January 1, 2017 - February 6, 2026Mutual Funds Certificate
January 11, 2030 - February 6, 2026Insurance Certification (Personal & Property)
January 11, 2030 - February 6, 2026Industry Experience
Financial Services, Professional Services, Software & Internet
Skills
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