Establish and manage user profiles and access to the Learning Management System (LMS); analyze learning categories to align with user audiences; monitor learning activities and provide technical support for eLearning developers; load and manage course contents in the LMS to ensure adherence to CCHCS standards; develop customized reports for management; manage instructor-led training in the LMS; coordinate intake of participant sign-in sheets and document completions; respond to inquiries regarding training policies; track deadlines to ensure timely project completion.

Staff Services Analyst at California Public Employees Retirement System (CalPERS)

February 1, 2017 - March 1, 2019

Provide professional assistance and information to customers regarding CalPERS retirement and health programs via telephone; assist with health, dental, retirement transactions, service credit purchases, and related benefits; investigate and resolve difficult cases pertaining to employment and payroll history; document statements and actions in myCalPERS; apply PERL and PEMHCA provisions in analysis and response; meet service level expectations per CSOD QA guidelines.

Student Assistant at Department of Child Support Services

June 1, 2014 - February 1, 2017

Support administrative staff by maintaining a comprehensive file system; process correspondence; review daily task records; distribute mail and scan/copy documents; participate in team meetings and special projects; coordinate concurrent assignments to meet deadlines; assist in training new student assistants.

Student Assistant at Cosumnes River College Admissions

September 1, 2012 - June 1, 2014

Assist students with educational objectives such as course registration, document processing for student files, transcripts, enrollment applications, and student identification cards; respond to inquiries about college curriculum; manage mail-outs and information packets; organize files and answer inquiries by phone; assist staff with OnBase program and appointments.

Education

Bachelor of Arts in Communications Studies (concentration in Organizational Behavior, minor in Business) at California State University of Sacramento

January 11, 2030 - January 1, 2016