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I am Collins Echetagwara, a highly disciplined and results-driven professional with a strong academic background in Business & International Management and extensive experience across operations, customer service, leadership, and Agile delivery. Currently I work as a Scrum Master, facilitating cross-functional teams to deliver value efficiently while aligning with organisational standards. I am adaptable, analytical, and known for my ability to lead teams, manage risk, solve complex problems, and ensure compliance with corporate policies.…I am Collins Echetagwara, a highly disciplined and results-driven professional with a strong academic background in Business & International Management and extensive experience across operations, customer service, leadership, and Agile delivery. Currently I work as a Scrum Master, facilitating cross-functional teams to deliver value efficiently while aligning with organisational standards. I am adaptable, analytical, and known for my ability to lead teams, manage risk, solve complex problems, and ensure compliance with corporate policies.

COLLINS ECHETAGWARA

Project Manager, Freelance Digital Illustrator, Production Manager, +7

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I am Collins Echetagwara, a highly disciplined and results-driven professional with a strong academic background in Business & International Management and extensive experience across operations, customer service, leadership, and Agile delivery. Currently I work as a Scrum Master, facilitating cross-functional teams to deliver value efficiently while aligning with organisational standards. I am adaptable, analytical, and known for my ability to lead teams, manage risk, solve complex problems, and ensure compliance with corporate policies.…I am Collins Echetagwara, a highly disciplined and results-driven professional with a strong academic background in Business & International Management and extensive experience across operations, customer service, leadership, and Agile delivery. Currently I work as a Scrum Master, facilitating cross-functional teams to deliver value efficiently while aligning with organisational standards. I am adaptable, analytical, and known for my ability to lead teams, manage risk, solve complex problems, and ensure compliance with corporate policies.

Available to hire

I am Collins Echetagwara, a highly disciplined and results-driven professional with a strong academic background in Business & International Management and extensive experience across operations, customer service, leadership, and Agile delivery.

Currently I work as a Scrum Master, facilitating cross-functional teams to deliver value efficiently while aligning with organisational standards. I am adaptable, analytical, and known for my ability to lead teams, manage risk, solve complex problems, and ensure compliance with corporate policies.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Scrum Master at TrueAi

October 1, 2025 - Present

Facilitate Scrum ceremonies, support cross-functional teams in delivering high-quality outcomes aligned with business objectives, remove impediments, proactively manage risks, coach team members on Agile principles, and ensure transparency and value delivery with stakeholders.

Night Concierge at Premier Estates

March 1, 2024 - October 1, 2025

Responded promptly to resident and guest enquiries, managed workflow to meet service-level targets, utilised UK security systems including CCTV, and escalated/resolved inter-departmental issues.

PMR Night Concierge at Premier Estates

July 1, 2021 - March 1, 2024

Acted as liaison between customers and internal departments, investigated and resolved customer complaints, and maintained accurate records in compliance with GDPR.

Supervisor – Hospitality at Temaki Handroll Bar

January 1, 2019 - July 1, 2021

Supervised staff and ensured excellent customer service, resolved customer issues efficiently, and supported daily operations and team performance.

Managing Director at Nobigold Fish Farm

January 1, 2016 - January 1, 2021

Led daily operations and strategic planning, ensured compliance with health, safety, and quality standards, managed budgeting and business records, and liaised with agencies, suppliers, and partners.