Diana Costa

Key Account Manager at Ebuild SRL – Business Intelligence Company

Identify and acquire new clients through phone- and email-based prospecting. Manage and prioritize a client pipeline to consistently achieve sales targets. Act as a trusted business partner for new clients by providing onboarding, training, and strategic guidance. Analyze client needs and propose customized data-driven solutions. Track and report business development performance using KPIs and dashboards. Build long-term client relationships and increase account retention.

Cross-Cultural Facilitator at Athena Group International

Deliver online and onsite training programs for employees in multicultural environments. Facilitate Diversity & Inclusion and Leadership Development programs. Translate and adapt training materials to participants’ native language and cultural context. Support organizations in building inclusive workplace cultures. Develop cultural intelligence, communication, and leadership competencies among participants.

Cross-Cultural Facilitator at Berlitz Corporation

Train employees of multinational companies on multicultural awareness and adaptation. Provide cultural orientation focused on Romanian business and social culture. Translate and localize training materials. Support expatriates during cultural integration processes.

Host – Work and Travel Program at Rainforest Café

Delivered high-quality customer service in a fast-paced environment. Managed customer reservations and handled phone inquiries. Greeted and assisted guests professionally.

Ride Operator – Work and Travel Program at Mall of America

Operated mechanical and non-mechanical amusement rides. Ensured guest safety by enforcing operational and safety regulations. Provided customer assistance and scanned access passes.

Internship – Commodity Management Assistant at Nidec

Maintained supplier communication. Created and updated OTD and PPM reports. Updated and monitored copper pricing data.