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I am a dynamic Operations and HR professional with proven experience leading cross-functional teams, improving processes, and delivering exceptional customer service. I thrive on turning strategic goals into operational reality and building strong relationships with clients and stakeholders. With an MBA in HRM and a track record of guiding end-to-end operations, recruitment, training, and compliance, I am passionate about creating efficient, compliant, and people-centric workplaces. I enjoy mentoring teams, tracking KPIs, and continually looking for ways to elevate organizational performance while maintaining service quality.…I am a dynamic Operations and HR professional with proven experience leading cross-functional teams, improving processes, and delivering exceptional customer service. I thrive on turning strategic goals into operational reality and building strong relationships with clients and stakeholders. With an MBA in HRM and a track record of guiding end-to-end operations, recruitment, training, and compliance, I am passionate about creating efficient, compliant, and people-centric workplaces. I enjoy mentoring teams, tracking KPIs, and continually looking for ways to elevate organizational performance while maintaining service quality.

Veena Rafi

Writer, Graphic Designer, Video Editor, +2

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I am a dynamic Operations and HR professional with proven experience leading cross-functional teams, improving processes, and delivering exceptional customer service. I thrive on turning strategic goals into operational reality and building strong relationships with clients and stakeholders. With an MBA in HRM and a track record of guiding end-to-end operations, recruitment, training, and compliance, I am passionate about creating efficient, compliant, and people-centric workplaces. I enjoy mentoring teams, tracking KPIs, and continually looking for ways to elevate organizational performance while maintaining service quality.…I am a dynamic Operations and HR professional with proven experience leading cross-functional teams, improving processes, and delivering exceptional customer service. I thrive on turning strategic goals into operational reality and building strong relationships with clients and stakeholders. With an MBA in HRM and a track record of guiding end-to-end operations, recruitment, training, and compliance, I am passionate about creating efficient, compliant, and people-centric workplaces. I enjoy mentoring teams, tracking KPIs, and continually looking for ways to elevate organizational performance while maintaining service quality.

Available to hire

I am a dynamic Operations and HR professional with proven experience leading cross-functional teams, improving processes, and delivering exceptional customer service. I thrive on turning strategic goals into operational reality and building strong relationships with clients and stakeholders.

With an MBA in HRM and a track record of guiding end-to-end operations, recruitment, training, and compliance, I am passionate about creating efficient, compliant, and people-centric workplaces. I enjoy mentoring teams, tracking KPIs, and continually looking for ways to elevate organizational performance while maintaining service quality.

Skills

DaVinci Resolve Studio

Experience Level

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Copywriting

Intermediate

CapCut

Intermediate

Work Experience

Head of Operations at Hurak Technologies

February 1, 2025 - October 1, 2025

Oversee company-wide operations to ensure efficiency and service excellence. Lead and mentor cross-functional teams to meet organizational goals. Drive process improvements and productivity initiatives. Align operational strategy with business objectives in collaboration with leadership. Track KPIs, uphold compliance, and maintain service quality. Manage key client relationships and resolve escalated issues. Supervise staff training, development, and performance management.

Operations Team Executive / Supervisor Operations at Hurak Technologies

July 1, 2022 - February 1, 2025

Operational Leadership & Problem Solving; Productivity Enhancement & Collaboration; Exceptional Customer Service Management & Customer Retention. Coordinated end-to-end travel arrangements for instructors, including booking train tickets and accommodations, while ensuring cost efficiency and adherence to company budget.

Human Resource Executive at RnR Gadgets

February 1, 2021 - February 1, 2022

Managed full-cycle recruitment: job postings, candidate screening, interview scheduling, and reference checks. Maintained and updated Applicant Tracking System (ATS) and CRM tools. Prepared HR communications and correspondence with candidates and employees. Supported employee relations, performance management, and skill development initiatives.

Human Resource Executive at The Cheesecake House

November 1, 2019 - January 1, 2021

Conducted recruitment, selection, and onboarding processes. Managed candidate communications and follow-ups. Maintained employee records and HR documentation.

Human Resource Executive at Top Media Partners Pvt. Ltd.

February 1, 2019 - November 1, 2019

Oversaw job postings, candidate screening, evaluation, and onboarding. Managed ATS and HR records efficiently. Coordinated HR-related communications with candidates and internal teams.

Content Writer at The Cheesecake House

October 1, 2009 - October 1, 2015

Created HR-adjacent content such as training manuals and employee communications.

Customer Service Representative / Account Manager (Credit & Collection Department) at Mobilink Telecom Orascom

September 1, 2003 - June 1, 2009

Customer Support & Retention; Problem-Solving & Compliance; Effective Communication & Training; Payment Assistance & Account Management.