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Hi, I’m Jan Rey Obana. I’m a customer service professional with over four years of experience in the BPO/CRM space, skilled at building strong client relationships, solving problems, and delivering exceptional service. I thrive on cross-team collaboration, driving process improvements, and maintaining a high level of professionalism in all interactions. I am committed to continuous learning and contributing to organizational success through dedication, efficiency, and innovation.…Hi, I’m Jan Rey Obana. I’m a customer service professional with over four years of experience in the BPO/CRM space, skilled at building strong client relationships, solving problems, and delivering exceptional service. I thrive on cross-team collaboration, driving process improvements, and maintaining a high level of professionalism in all interactions. I am committed to continuous learning and contributing to organizational success through dedication, efficiency, and innovation.

Jan Rey Obana

Project Manager, Content Producer, Assistant Producer, +2

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Hi, I’m Jan Rey Obana. I’m a customer service professional with over four years of experience in the BPO/CRM space, skilled at building strong client relationships, solving problems, and delivering exceptional service. I thrive on cross-team collaboration, driving process improvements, and maintaining a high level of professionalism in all interactions. I am committed to continuous learning and contributing to organizational success through dedication, efficiency, and innovation.…Hi, I’m Jan Rey Obana. I’m a customer service professional with over four years of experience in the BPO/CRM space, skilled at building strong client relationships, solving problems, and delivering exceptional service. I thrive on cross-team collaboration, driving process improvements, and maintaining a high level of professionalism in all interactions. I am committed to continuous learning and contributing to organizational success through dedication, efficiency, and innovation.

Available to hire

Hi, I’m Jan Rey Obana. I’m a customer service professional with over four years of experience in the BPO/CRM space, skilled at building strong client relationships, solving problems, and delivering exceptional service.
I thrive on cross-team collaboration, driving process improvements, and maintaining a high level of professionalism in all interactions. I am committed to continuous learning and contributing to organizational success through dedication, efficiency, and innovation.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Team Leader at Intelliworx PH

September 1, 2023 - January 31, 2025

Track and evaluate individual and team performance against key metrics; provide guidance, training, and support to improve team skills and efficiency; address customer or process-related escalations promptly.

Customer Service Representative at Alorica Philippines

May 20, 2021 - April 20, 2022

Assist customers with questions about products, pricing, and availability; process refunds, replacements, and order updates; provide information about promotions and store policies; document customer interactions in CRM or support systems.

Customer Service Representative at The Results CX

February 1, 2020 - March 1, 2021

Assist customers with questions about products, pricing, and availability; process refunds, replacements, and order updates; document customer interactions in CRM or support systems.

QA Inspector at Furukawa Automotive Systems

March 1, 2019 - January 1, 2020

Inspected automotive wiring harnesses to detect and address defective components, ensuring compliance with quality standards and preventing potential safety issues.