Available to hire
I’m a versatile professional with a background in customer service, travel sales, and online teaching. I’m passionate about helping teams streamline processes, craft clear communications, and deliver thoughtful solutions for clients. I’m friendly, proactive, and enjoy collaborating to achieve growth and efficiency.
Language
Work Experience
Virtual Assistant at SecureEV
April 1, 2023 - January 1, 2024Quoted insurance needs for clients and ensured client files were updated regularly.
Team Leader (Hotwire - Booking and Sales) at Continuum Global Solutions
October 1, 2020 - January 1, 2022Led new hires, provided product knowledge, and handled call-handling supervision before escalation to supervisors.
Travel Specialist (AirBnB - Booking and Sales) at TeleDirect
July 1, 2017 - February 1, 2018Assisted customers with online reservations, ensured bookings were correct and payments processed.
Online Teacher and Teacher Support at BIBO GLOBAL
July 1, 2016 - November 1, 2016Assisted Japanese students with English language learning; supported teachers.
Customer Service Representative (Sprint-Billing and Sales) at AFNI Philippines
January 1, 2016 - July 1, 2016Handled billing inquiries and ensured customers were up to date with their bills.
Entertainment Specialist (DTV - Billing and Sales) at Convergys Philippines
January 1, 2012 - November 1, 2015Handled billing and account information; provided basic troubleshooting for signal issues.
Customer Service Representative (Virgin Mobile Canada - Billing and Sales) at SYKES Philippines
January 1, 2011 - January 1, 2011Provided billing/technical explanations and assistance; ensured customer concerns were addressed.
Travel and Sales Support at WNS Philippines
January 1, 2009 - January 1, 2011Booked flights/hotels/cars; ensured customer expectations were met; handled supervisory calls as needed.
Travel Specialist (Expedia - Booking and Sales) at AEGIS People Support
January 1, 2008 - January 1, 2009Provided comprehensive booking needs for travel packages; supported training coordination.
Education
Bachelor of Science in Secondary Education at Arellano University – Jose Rizal Campus, Malabon City
January 11, 2030 - February 6, 2026Bachelor of Science in Medical Technology at Manila Central University, Caloocan City
January 11, 2030 - February 6, 2026Secondary Education at St. Bridget School, Katipunan, Quezon City
January 11, 2030 - February 6, 2026Primary Education at Ateneo de Davao University, Matina, Davao City
January 11, 2030 - February 6, 2026Qualifications
Supervisor Foundation Training
May 3, 2022 - May 7, 2022Facilitating Learning
January 16, 2020 - January 16, 2020Leadership 101
January 15, 2020 - January 15, 2020Towards Enhancing English Proficiency
September 27, 2019 - September 27, 2019Stress Management
September 24, 2019 - September 24, 2019Risk Reduction Management
September 24, 2019 - September 24, 2019ICT Capacity Building
September 24, 2019 - September 24, 2019Industry Experience
Professional Services, Media & Entertainment, Education, Travel & Hospitality, Software & Internet
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