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Hi, I’m Daisy Jeane Estrera. I help businesses streamline operations, boost productivity, and deliver thoughtful client support with a proactive, organized approach. I excel at juggling admin tasks, CRM updates, scheduling, data entry, and clear communication to keep teams aligned and projects moving forward. I’m passionate about applying my multi-faceted skill set to client-focused roles, thrive in fast-paced environments, and enjoy solving problems that drive growth and client satisfaction.…Hi, I’m Daisy Jeane Estrera. I help businesses streamline operations, boost productivity, and deliver thoughtful client support with a proactive, organized approach. I excel at juggling admin tasks, CRM updates, scheduling, data entry, and clear communication to keep teams aligned and projects moving forward. I’m passionate about applying my multi-faceted skill set to client-focused roles, thrive in fast-paced environments, and enjoy solving problems that drive growth and client satisfaction.

Daisy Jean Estrera

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Hi, I’m Daisy Jeane Estrera. I help businesses streamline operations, boost productivity, and deliver thoughtful client support with a proactive, organized approach. I excel at juggling admin tasks, CRM updates, scheduling, data entry, and clear communication to keep teams aligned and projects moving forward. I’m passionate about applying my multi-faceted skill set to client-focused roles, thrive in fast-paced environments, and enjoy solving problems that drive growth and client satisfaction.…Hi, I’m Daisy Jeane Estrera. I help businesses streamline operations, boost productivity, and deliver thoughtful client support with a proactive, organized approach. I excel at juggling admin tasks, CRM updates, scheduling, data entry, and clear communication to keep teams aligned and projects moving forward. I’m passionate about applying my multi-faceted skill set to client-focused roles, thrive in fast-paced environments, and enjoy solving problems that drive growth and client satisfaction.

Available to hire

Hi, I’m Daisy Jeane Estrera. I help businesses streamline operations, boost productivity, and deliver thoughtful client support with a proactive, organized approach. I excel at juggling admin tasks, CRM updates, scheduling, data entry, and clear communication to keep teams aligned and projects moving forward.

I’m passionate about applying my multi-faceted skill set to client-focused roles, thrive in fast-paced environments, and enjoy solving problems that drive growth and client satisfaction.

Skills

Copywriting

CRM

Email Marketing

Experience Level

Copywriting

Expert

CRM

Intermediate

Email Marketing

Intermediate

Language

English

Advanced

Work Experience

Customer Service Representative at XI Global Holdings

September 1, 2018 - August 31, 2019

CSR for a Food delivery account. Handled 40–60+ customer interactions per day, providing detailed, personalized, friendly service to ensure customer retention and satisfaction. Used Bliss, Zendesk and Salesforce tools.

Administrative Support / CSR at Awesome OSCustomer Support

October 1, 2019 - August 31, 2020

CSR for Mental Health Care account; handled customer inquiries, scheduling with a provider, complaints and billing questions. Worked under back-office internal team; assisted psychiatrists and therapists with scheduling appointments, cancellations, and schedule adjustments. Tools: Athena, Optum, Veradigm, Salesforce, Availability.

Administrative Support / CSR at Awesome OSCustomer Support

October 1, 2020 - February 28, 2022

Back-office/administrative CSR for Mental Health Care account; helped coordinate scheduling with providers, handle inquiries, and manage internal processes. Tools: Athena, Optum, Veradigm, Salesforce, Availability.

Virtual Assistant at Pineapple VA | Newborn Evolution LLC

January 1, 2025 - Present

Provided admin and operations support; CRM management (Pipedrive), client and lead data entry and organization; calendar management; scheduling follow-ups with client leads; prioritized tasks and improved workflow efficiency.

CX Product Specialist

January 1, 2026 - Present

SMS, Email, Chat, and Phone support for a US-based company. Handling customer inquiries, complaints and billing questions and sales. Tools used: Gladly, Shopify, HubSpot.