Tafadzwa Chagaresango

Manage front-office operations and deliver exceptional patient experiences in a remote setting. Serve as the first point of contact for patients, ensuring professional and empathetic communication. Coordinate appointment scheduling, confirmations, and follow-ups to optimize calendar utilization. Conduct outbound calls to recall lapsed patients and re-engage them for follow-up care. Collaborate with cross-functional teams to maintain seamless administrative workflows and digital communication processes. Support patient retention initiatives through proactive outreach and consistent follow-up communication.

Manage front-office experience, ensuring exceptional patient interactions and a welcoming environment. Collaborate with cross-functional teams to maintain seamless administrative and digital communication processes. Recall lapsed patients and schedule them for follow-up appointments.

Managed 35+ inbound patient calls daily in a high-volume remote call center environment. Scheduled new and existing patient appointments, maintaining efficient provider calendar management. Achieved a 95% patient satisfaction rating through effective communication and problem resolution. Maintained a 70% conversion rate on inbound calls by successfully booking new patient appointments. Documented patient information accurately within internal systems and CRM platforms. Maintained HIPAA-compliant communication standards and confidentiality practices.