I am an enthusiastic IT graduate with hands-on experience in troubleshooting, system support, and user assistance. I recently completed a Diploma in Business Information Technology at the University of Johannesburg and earned the Cisco IT Customer Support Basics certificate. I enjoy diagnosing issues, guiding users through solutions, and ensuring smooth day-to-day IT operations. I have led front-end development for a blockchain-based voting project, coordinated tasks, and maintained stakeholder communication to meet deadlines. I’m excited to bring my collaborative, user-focused approach to a dynamic IT team and help users resolve technical challenges efficiently.

AUGER KIDI

I am an enthusiastic IT graduate with hands-on experience in troubleshooting, system support, and user assistance. I recently completed a Diploma in Business Information Technology at the University of Johannesburg and earned the Cisco IT Customer Support Basics certificate. I enjoy diagnosing issues, guiding users through solutions, and ensuring smooth day-to-day IT operations. I have led front-end development for a blockchain-based voting project, coordinated tasks, and maintained stakeholder communication to meet deadlines. I’m excited to bring my collaborative, user-focused approach to a dynamic IT team and help users resolve technical challenges efficiently.

Available to hire

I am an enthusiastic IT graduate with hands-on experience in troubleshooting, system support, and user assistance. I recently completed a Diploma in Business Information Technology at the University of Johannesburg and earned the Cisco IT Customer Support Basics certificate. I enjoy diagnosing issues, guiding users through solutions, and ensuring smooth day-to-day IT operations.

I have led front-end development for a blockchain-based voting project, coordinated tasks, and maintained stakeholder communication to meet deadlines. I’m excited to bring my collaborative, user-focused approach to a dynamic IT team and help users resolve technical challenges efficiently.

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Language

French
Fluent
English
Fluent

Work Experience

Manager – Guest House La Rose at Guest House La Rose
January 1, 2017 - December 1, 2017
Managed guest inquiries, reservations, and service requests.
Customer Service Representative at Vodacom Congo
February 1, 2018 - January 1, 2019
Provided customer assistance, handled service inquiries, and resolved user issues. Ensured professional communication with customers to maintain satisfaction.
Customer Service Representative at ACT BPO
May 1, 2023 - November 1, 2024
Resolved technical and non-technical issues via chat support. Assisted users in troubleshooting software/system challenges. Maintained high customer satisfaction through clear communication.

Education

Diploma in Business Information Technology at University of Johannesburg
February 1, 2021 - June 1, 2024
Matric Certificate at Complexe Scolaire NSANGA Le Thanzie, DR Congo
September 1, 2018 - July 1, 2019

Qualifications

Cisco – IT Customer Support Basics (Certificate of Completion)
January 11, 2030 - February 6, 2026

Industry Experience

Software & Internet, Professional Services, Non-Profit Organization, Telecommunications