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I am a hospitality professional with four years of hands-on experience in hospitality operations, focused on delivering exceptional customer experiences, resolving conflicts, and supporting high-performing teams. I excel at handling high-stakes customer escalations, maintaining data accuracy, and using digital systems for reporting and operational reviews. I am seeking remote opportunities where attention to detail, accountability, and process discipline are valued.…I am a hospitality professional with four years of hands-on experience in hospitality operations, focused on delivering exceptional customer experiences, resolving conflicts, and supporting high-performing teams. I excel at handling high-stakes customer escalations, maintaining data accuracy, and using digital systems for reporting and operational reviews. I am seeking remote opportunities where attention to detail, accountability, and process discipline are valued.

Dwi Mega Praptiwi

Content Creator, Video Editor, Content Producer, +2

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I am a hospitality professional with four years of hands-on experience in hospitality operations, focused on delivering exceptional customer experiences, resolving conflicts, and supporting high-performing teams. I excel at handling high-stakes customer escalations, maintaining data accuracy, and using digital systems for reporting and operational reviews. I am seeking remote opportunities where attention to detail, accountability, and process discipline are valued.…I am a hospitality professional with four years of hands-on experience in hospitality operations, focused on delivering exceptional customer experiences, resolving conflicts, and supporting high-performing teams. I excel at handling high-stakes customer escalations, maintaining data accuracy, and using digital systems for reporting and operational reviews. I am seeking remote opportunities where attention to detail, accountability, and process discipline are valued.

Available to hire

I am a hospitality professional with four years of hands-on experience in hospitality operations, focused on delivering exceptional customer experiences, resolving conflicts, and supporting high-performing teams. I excel at handling high-stakes customer escalations, maintaining data accuracy, and using digital systems for reporting and operational reviews. I am seeking remote opportunities where attention to detail, accountability, and process discipline are valued.

Skills

CapCut

Experience Level

CapCut

Expert

Language

Indonesian

Fluent

English

Intermediate

Work Experience

Content Creator (TikTok) at Language & Culture Education

August 1, 2025 - Present

Video editing (CapCut), curating educational digital content focusing on cross-cultural engagement and digital storytelling. Actively engaging with a digital audience, analyzing platform trends to optimize content performance. Planning and producing educational short-form videos focused on Russian-Indonesian cultural exchange.

Senior Front Desk Agent at DPRIMA HOTEL SEMINYAK

August 1, 2024 - January 1, 2025

Promoted to Senior level based on reliability, analytical ability, and leadership skills. Handled complex customer complaints and policy-related issues, providing alternative solutions to maintain customer satisfaction. Managed daily customer inquiries and resolved issues efficiently via direct communication. Conducted daily operational audits and prepared accurate reports for accounting and management. Performed data entry and maintained organized customer and operational records. Assisted in staff onboarding and training on customer service standards and internal systems.

Front Desk Agent at DPRIMA HOTEL SEMINYAK

September 1, 2022 - August 1, 2024

Managed front-desk cashiering, daily reconciliations, and guest billing with 100% accuracy. Facilitated seamless check-in/out processes and personalized guest services for a diverse international clientele. Handled multi-line telephone systems for internal and external inquiries, ensuring professional brand representation. Managed high-volume email correspondence and handled reservation requests/rescheduling via international OTAs (Agoda, Booking.com, etc.).

Receptionist at MEGA PERMATA HOTEL

March 1, 2021 - July 1, 2022

Managed check-in/out and specialized requests for high-profile corporate groups and government agencies. Handled multi-line telephone systems and ensured accurate data entry for group bookings and billing. Facilitated special pricing negotiations for institutional partnerships and collaborated with the Marketing department to finalize contract terms.

Intern – Front Office Department at HARRIS RESORT WATERFRONT

January 1, 2019 - July 1, 2019

Managed internal and external telephonic inquiries, developing professional phone etiquette in a fast-paced environment. Gained foundational experience in guest registration, profile management, and high-volume data entry, ensuring 100% record accuracy. Assisted the staff in organizing administrative documentation and supported billing processes and cashiering duties with high attention to detail.