Hi, I’m Aldo Partenope. I’m a multilingual customer success professional with 5+ years of experience in customer support, content moderation, and team leadership. I work remotely across different time zones and speak Italian natively, fluent English, and proficient Portuguese, with experience collaborating with diverse, cross-cultural teams. I excel with CRM tools like Zendesk, Salesforce, and HubSpot, and I’m comfortable using AI-powered tools to enhance service efficiency. I’m seeking remote roles with EU time-zone flexibility and available to start immediately. Beyond support, I bring strong communication, training, and process improvement skills. I enjoy turning feedback into actionable improvements, aligning customer outcomes with business goals, and thriving in fast-paced environments. I’m excited to contribute to a forward-thinking team that values empathy, accuracy, and scalable operations.

Aldo Partenope

Hi, I’m Aldo Partenope. I’m a multilingual customer success professional with 5+ years of experience in customer support, content moderation, and team leadership. I work remotely across different time zones and speak Italian natively, fluent English, and proficient Portuguese, with experience collaborating with diverse, cross-cultural teams. I excel with CRM tools like Zendesk, Salesforce, and HubSpot, and I’m comfortable using AI-powered tools to enhance service efficiency. I’m seeking remote roles with EU time-zone flexibility and available to start immediately. Beyond support, I bring strong communication, training, and process improvement skills. I enjoy turning feedback into actionable improvements, aligning customer outcomes with business goals, and thriving in fast-paced environments. I’m excited to contribute to a forward-thinking team that values empathy, accuracy, and scalable operations.

Available to hire

Hi, I’m Aldo Partenope. I’m a multilingual customer success professional with 5+ years of experience in customer support, content moderation, and team leadership. I work remotely across different time zones and speak Italian natively, fluent English, and proficient Portuguese, with experience collaborating with diverse, cross-cultural teams. I excel with CRM tools like Zendesk, Salesforce, and HubSpot, and I’m comfortable using AI-powered tools to enhance service efficiency. I’m seeking remote roles with EU time-zone flexibility and available to start immediately.

Beyond support, I bring strong communication, training, and process improvement skills. I enjoy turning feedback into actionable improvements, aligning customer outcomes with business goals, and thriving in fast-paced environments. I’m excited to contribute to a forward-thinking team that values empathy, accuracy, and scalable operations.

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Language

Italian
Fluent
English
Fluent
Portuguese
Advanced
Spanish; Castilian
Intermediate

Work Experience

Assistant Manager at Amici at Trilith & The Prince of Venice
August 1, 2022 - December 1, 2022
Managed daily operations for two restaurant locations, supervising teams of 15+ staff members; implemented customer service protocols that improved customer satisfaction scores by 25%; developed and delivered training programs for new hires on service standards and product knowledge; optimized inventory management system, reducing waste by 18% through better tracking procedures.
Content Moderator at Conectys
September 1, 2021 - December 1, 2021
Reviewed 200+ user-generated content items daily against company policies with 95% accuracy; analyzed and escalated complex content issues to senior team members when necessary; collaborated with cross-functional teams to improve moderation processes and user experience; maintained detailed documentation of moderation decisions and policy interpretations.
Customer Service Specialist & Team Support at SiteI
October 1, 2018 - August 1, 2021
Provided tier-2 customer support, resolving 50+ complex technical issues weekly; acted as primary escalation point for challenging customer situations, achieving 90% resolution rate; monitored 100+ customer interactions monthly to ensure quality standards compliance; coached and mentored 5 team members on customer service best practices and communication techniques; analyzed customer feedback data to identify 3 key service improvement opportunities implemented company-wide.
Marketing Manager at Umica SPA
February 1, 2013 - December 1, 2014
Developed and executed multi-channel marketing strategies that increased brand visibility by 40%; managed digital marketing initiatives including social media, email campaigns, and SEO optimization; created compelling content for websites, blogs, press releases, and social media platforms; analyzed market trends and competitor activities to inform strategy and product development; managed advertising budgets up to €50,000 and calculated ROI for all marketing campaigns.
Professional Actor at ICMA & Various Italy & USA
September 1, 2011 - Present
Performed diverse characters in theatre, film, and television productions; mastered multiple dialects and accents for authentic character portrayal; collaborated effectively with directors, producers, and fellow actors; utilized strong communication and presentation skills in performances and promotional activities.
Professional Actor at ICMA & Various
September 1, 2011 - Present
Performed diverse characters in theatre, film, and television productions; mastered multiple dialects and accents for authentic character portrayal; collaborated effectively with directors, producers, and fellow actors; utilized strong communication and presentation skills in performances and promotional activities.

Education

Diploma in Performing Arts (Theatre, Cinematography, Acting) at ICMA, Italy
January 11, 2030 - September 1, 2014
High School Diploma at Istituto Tecnico Industriale, Lamezia Terme, Italy
January 11, 2030 - July 1, 2008
Diploma in Performing Arts (Theatre, Cinematography, Acting) at ICMA
January 11, 2030 - September 1, 2014
High School Diploma at Istituto Tecnico Industriale, Lamezia Terme, Italy
January 11, 2030 - July 1, 2008

Qualifications

Driver's License B
January 11, 2030 - February 6, 2026
Driver's License B
January 11, 2030 - February 6, 2026

Industry Experience

Media & Entertainment, Professional Services, Software & Internet, Travel & Hospitality, Retail