Hi, I’m Aldo Partenope. I’m a multilingual customer success professional with 5+ years of experience in customer support, content moderation, and team leadership. I work remotely across different time zones and speak Italian natively, fluent English, and proficient Portuguese, with experience collaborating with diverse, cross-cultural teams. I excel with CRM tools like Zendesk, Salesforce, and HubSpot, and I’m comfortable using AI-powered tools to enhance service efficiency. I’m seeking remote roles with EU time-zone flexibility and available to start immediately.
Beyond support, I bring strong communication, training, and process improvement skills. I enjoy turning feedback into actionable improvements, aligning customer outcomes with business goals, and thriving in fast-paced environments. I’m excited to contribute to a forward-thinking team that values empathy, accuracy, and scalable operations.
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