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Dedicated, reliable and compassionate Customer Service & Administrative professional with 6+ years of experience across travel, e-commerce, hospitality and online retail. Skilled in managing customer relationships, resolving issues quickly and professionally, and handling high-volume inboxes with calmness and precision. Experienced in remote work, a fast learner with strong technical confidence, and able to work independently with minimal supervision. Looking for a remote role where I can bring empathy, organization, and strong communication to a supportive team.…Dedicated, reliable and compassionate Customer Service & Administrative professional with 6+ years of experience across travel, e-commerce, hospitality and online retail. Skilled in managing customer relationships, resolving issues quickly and professionally, and handling high-volume inboxes with calmness and precision. Experienced in remote work, a fast learner with strong technical confidence, and able to work independently with minimal supervision. Looking for a remote role where I can bring empathy, organization, and strong communication to a supportive team.

user1486704

Project Manager, Content Creator, Content Designer, +2

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Dedicated, reliable and compassionate Customer Service & Administrative professional with 6+ years of experience across travel, e-commerce, hospitality and online retail. Skilled in managing customer relationships, resolving issues quickly and professionally, and handling high-volume inboxes with calmness and precision. Experienced in remote work, a fast learner with strong technical confidence, and able to work independently with minimal supervision. Looking for a remote role where I can bring empathy, organization, and strong communication to a supportive team.…Dedicated, reliable and compassionate Customer Service & Administrative professional with 6+ years of experience across travel, e-commerce, hospitality and online retail. Skilled in managing customer relationships, resolving issues quickly and professionally, and handling high-volume inboxes with calmness and precision. Experienced in remote work, a fast learner with strong technical confidence, and able to work independently with minimal supervision. Looking for a remote role where I can bring empathy, organization, and strong communication to a supportive team.

Available to hire

Dedicated, reliable and compassionate Customer Service & Administrative professional with 6+ years of experience across travel, e-commerce, hospitality and online retail. Skilled in managing customer relationships, resolving issues quickly and professionally, and handling high-volume inboxes with calmness and precision.

Experienced in remote work, a fast learner with strong technical confidence, and able to work independently with minimal supervision. Looking for a remote role where I can bring empathy, organization, and strong communication to a supportive team.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Customer Service & Sales Advisor at Jet2 Holidays

April 1, 2021 - March 1, 2022

Managed customer inquiries via phone and email regarding bookings, amendments and cancellations. Processed refunds, upgrades and account changes with accuracy. Delivered fast, friendly and consistent service while meeting KPI targets. Handled customer queries across Zendesk, eBay and Shopify. Processed orders, returns and refunds daily. Created product listings and managed order flow. Ensured smooth fulfilment, inspections and resolution of return cases.

E-Commerce Assistant at Quality Brands Outlet

December 1, 2018 - March 1, 2021

Managed customer inquiries via phone and email; processed orders, refunds, upgrades and account changes with accuracy. Created product listings and managed order flow. Maintained high-quality customer service through Zendesk, Gmail, Google Docs & Sheets, Canva and Shopify. Oversaw returns and refunds daily; coordinated with suppliers to track stock and resolve fulfillment issues.

Experience Admin & Customer Service Lead at Oak & Honey Furniture

April 1, 2022 - November 1, 2025

Managed all customer communication, responded to emails, inquiries and support requests. Created and maintained invoices, order records and internal documentation. Oversaw website maintenance including updating product listings, pricing, descriptions and site organization. Coordinated directly with multiple suppliers to track orders, confirm stock availability and resolve fulfillment issues.