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I am a Customer Experience and Operations specialist with hands-on experience in e-commerce, customer support, and end-to-end operational management in remote environments. I am detail-oriented, proactive, and focused on continuous improvement, operational efficiency, and customer satisfaction. I thrive in cross-functional settings and enjoy collaborating with teams to anticipate issues, launch customer surveys, and drive data-driven improvements. I am currently pursuing a Bachelor of Science in Nutrition at Universidad Nacional de Córdoba.…I am a Customer Experience and Operations specialist with hands-on experience in e-commerce, customer support, and end-to-end operational management in remote environments. I am detail-oriented, proactive, and focused on continuous improvement, operational efficiency, and customer satisfaction. I thrive in cross-functional settings and enjoy collaborating with teams to anticipate issues, launch customer surveys, and drive data-driven improvements. I am currently pursuing a Bachelor of Science in Nutrition at Universidad Nacional de Córdoba.

Candelaria Llanos

Product Designer, UX Designer, UI Designer, +2

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I am a Customer Experience and Operations specialist with hands-on experience in e-commerce, customer support, and end-to-end operational management in remote environments. I am detail-oriented, proactive, and focused on continuous improvement, operational efficiency, and customer satisfaction. I thrive in cross-functional settings and enjoy collaborating with teams to anticipate issues, launch customer surveys, and drive data-driven improvements. I am currently pursuing a Bachelor of Science in Nutrition at Universidad Nacional de Córdoba.…I am a Customer Experience and Operations specialist with hands-on experience in e-commerce, customer support, and end-to-end operational management in remote environments. I am detail-oriented, proactive, and focused on continuous improvement, operational efficiency, and customer satisfaction. I thrive in cross-functional settings and enjoy collaborating with teams to anticipate issues, launch customer surveys, and drive data-driven improvements. I am currently pursuing a Bachelor of Science in Nutrition at Universidad Nacional de Córdoba.

Available to hire

I am a Customer Experience and Operations specialist with hands-on experience in e-commerce, customer support, and end-to-end operational management in remote environments. I am detail-oriented, proactive, and focused on continuous improvement, operational efficiency, and customer satisfaction.

I thrive in cross-functional settings and enjoy collaborating with teams to anticipate issues, launch customer surveys, and drive data-driven improvements. I am currently pursuing a Bachelor of Science in Nutrition at Universidad Nacional de Córdoba.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Spanish; Castilian

Fluent

English

Advanced

Work Experience

Customer Experience & Operations Specialist at Fiuel

January 1, 2025 - Present

Managed weekly order operations through Shopify; handled end-to-end logistics, uploading orders to logistics platforms, and generating/sharing shipping labels; administered subscription management including changes, refunds, and cancellations; provided multichannel customer support (email and chat) with clear, empathetic communication; updated website content; launched and monitored customer experience surveys (first purchase, NPS) and analyzed feedback to drive continuous improvements; collaborated with internal teams to anticipate issues and ensure smooth weekly operations.

Operations and Research at Freelancer

January 1, 2024 - January 1, 2025

Developed research projects based on company needs, tools, and platforms; tracked and troubleshot issues related to company-issued devices; maintained and updated internal databases; created data input reports using Salesforce and Google Analytics; supported marketing initiatives using AI tools (OpenAI); strong proficiency in Google Workspace.

Pharmaceutical Assistant at Farmacia Sosa Garcia

January 1, 2022 - January 1, 2024

Customer assistance and advisory services; pharmaceutical sales and vendor management; inventory control and order processing; store operations, payment processing, and debt collection follow-up.