I am a dynamic, results-oriented leader with 27+ years of global success and 23+ years in managing challenging High-Technology, Telecommunication, and Software Development & Quality Assurance projects. I excel at strategic planning, building high-performance global cross-functional teams, program and project management, and improving organizational productivity, quality, and profitability. I thrive in fast-paced environments, resolving complex issues across sales, HR, legal, finance, and operations. I’m committed to continuous improvement, security, and change management, and I enjoy mentoring teams to peak performance while delivering tangible business value.

JEAN-SEBASTIEN DUFOUR

I am a dynamic, results-oriented leader with 27+ years of global success and 23+ years in managing challenging High-Technology, Telecommunication, and Software Development & Quality Assurance projects. I excel at strategic planning, building high-performance global cross-functional teams, program and project management, and improving organizational productivity, quality, and profitability. I thrive in fast-paced environments, resolving complex issues across sales, HR, legal, finance, and operations. I’m committed to continuous improvement, security, and change management, and I enjoy mentoring teams to peak performance while delivering tangible business value.

Available to hire

I am a dynamic, results-oriented leader with 27+ years of global success and 23+ years in managing challenging High-Technology, Telecommunication, and Software Development & Quality Assurance projects. I excel at strategic planning, building high-performance global cross-functional teams, program and project management, and improving organizational productivity, quality, and profitability.

I thrive in fast-paced environments, resolving complex issues across sales, HR, legal, finance, and operations. I’m committed to continuous improvement, security, and change management, and I enjoy mentoring teams to peak performance while delivering tangible business value.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
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Language

English
Fluent
French
Fluent

Work Experience

Senior Project Manager at Domtar
January 1, 2020 - January 1, 2025
Led a $3M multi-phase M365 tenant-to-tenant migration for ~10k users after three acquisitions; directed a $2M micro-segmentation network security RFP; managed three major infrastructure, network authentication and backup evolution projects across 15+ sites with 30+ staff in 15 cross-functional teams (Architecture, Network, Security, Conformity, Delivery, Change Management, Core Infrastructure, Storage, Virtualization, Operations, Finance, IT Local Site Reps, Applications, Business, Vendor Management, Internal Audit). Coordinated 3 full-scale T2T migrations (SharePoint, Outlook, Teams, OneDrive, Mobile devices); contributed to Cisco ISE deployment; implemented robust Commvault backup/recovery with replication to AWS. Directed security, conformity & risk reviews (SOX); prepared PMO funding requests and charters for Gate-2/3 approvals.
Field Readiness and Infrastructure Project Manager at Canadian National
January 1, 2018 - January 1, 2020
Key contributor to CN's $150M+ Positive Train Control program; planned, scheduled and managed C&I validation for 650+ control points across 45 subdivisions; led CAD readiness for 15 desks in the transition from Wabtech TMDS to GE PDS. Built monitoring tools to anticipate field changes and update PDS, reducing risk of cutover delays. Managed a 23-person team across Montreal & Homewood, interfacing with 11+ cross-functional teams; organized weekly governance and 20+ DR exercises achieving rapid failover times.
Senior Project/Program Manager at IBM Canada Ltd
January 1, 2011 - January 1, 2017
Led Mouvement Desjardins (MCD) initiatives as part of IBM GTS Delivery & SO Canada; managed a multi-year, multi-release program including a $361M web portal project, deploying Solaris/AIX middleware, and Oracle/DB2 platforms. Built and matured a high-performing PMO, coordinated 260+ staff-months, and supported security/upgrades using QRadar concepts; directed Mainframe upgrades (z/OS, DB2, CICS, IMS) and extensive infrastructure changes; contributed to revenue growth and improved client satisfaction.
Project/Program Manager – SO CPH at IBM Canada Ltd
January 1, 2011 - January 1, 2012
SO CPH – MCD Account: Managed Operator Branded (OB) projects (AT&T, Cricket, etc.); established an AT&T Tiger Team delivering on-time, high-quality services; improved customer satisfaction scores and reduced delivery delays through issue containment and governance.
Manager, Project Management and Deployment at SYNCHRONICA
January 1, 2011 - January 1, 2011
Created a NA-wide PMO; led multi-million outsourcing and hosted EM/IM/SN deployments; improved RFP evaluation processes, reducing quote turnaround times while preserving cost/schedule accuracy. Chaired weekly Heatmap reviews with NA Sales, overseeing dashboards, budgets, SLAs, and project delivery.
Senior Program Manager at Nokia
January 1, 2009 - January 1, 2011
End-to-end IM program governance across Meego, S60 and S40 platforms; coordinated global teams (Canada, Finland, India, Romania, US); delivered IM2.5/IM3.1/IM3.2/IM3.3 programs, improved backend performance, achieving ~300k downloads within 6 weeks; established weekly PMT meetings and a SharePoint site to accelerate collaboration; managed service transitions and backend issue resolution.
Director of Mobile Pre-Production at BABEL MEDIA
January 1, 2008 - January 1, 2009
Promoted to lead and globally manage pre-production for mobile division; supported pre-sales and client management with P&L oversight (> $2M/year); expanded mobile service lines to include game redesign/development and carrier submission/deployment; standardized global pre-production processes and trained staff to deliver repeat business.
Mobile Senior Project Manager at BABEL MEDIA
January 1, 2007 - January 1, 2008
Supervised 7 PMs, 5 QA Analysts, 34 porters, and 40+ QA testers across 3 centers; oversaw up to 15 porting/QA projects concurrently; ported games/apps to 1000+ devices; achieved 100% NSTL pass rates and expanded Montreal team dramatically.
Project Manager at MOTOROLA CANADA SOFTWARE CENTRE (MCSC)
January 1, 2002 - January 1, 2007
Led Montreal iDEN product family projects; established 24x7 MOL support; managed lab operations for $1.6M in equipment; produced the MBook metrics tool; trained support groups; improved root cause analysis and reduced external failures; saved $1M+ in penalties by rapid field issue resolution.
Software Engineer at MOTOROLA CANADA SOFTWARE CENTRE (MCSC)
January 1, 2000 - January 1, 2002
Developed SDL/C code for iDEN Advanced Packet Duplicator; co-developed simulators (DAPSim & VoiceGen); collaborated with U.S. & Asia teams on shared components; contributed to on-site testing for TDMA phones; supported full software production lifecycle.
Web Developer & Administrator at CANADIAN NATIONAL
January 1, 1998 - January 1, 1998
Web development and administration for internal portals; supported site maintenance and stakeholder needs.
Virtual Environment Developer at CAE ELECTRONICS LTD.
January 1, 1997 - January 1, 1997
Developed virtual environment simulations for training and testing; collaborated with cross-functional teams to integrate simulation data.
Software Developer & Analyst at CANADIAN SPACE AGENCY
January 1, 1996 - January 1, 1997
Software development and analysis tasks supporting aerospace research and program objectives.
Project/Program Manager at IBM Canada Ltd
January 1, 2011 - December 31, 2012
Senior PM responsible for the Desjardins account, leading a 260+ staff-month program and delivering middleware, DB2/Oracle, and security initiatives; contributed to portal redevelopment and QRadar security proof-of-concept.
Senior Project/Program Manager at IBM Canada Ltd
January 1, 2012 - December 31, 2017
Led the GTS Delivery & SO Canada PMO for Mouvement des caisses Desjardins (MCD) account (2012-2017); managed a large-scale web portal project, Solaris/AIX/Wintel infrastructure, and ~100+ infrastructure and application changes monthly; contributed to security roadmap and QRadar integration.
Project Manager at MOTOROLA CANADA SOFTWARE CENTRE
January 1, 2002 - January 1, 2007
Led Montreal iDEN projects; maintained on-time delivery; implemented lab operations and 24x7 support; generated significant savings and awarded for performance.
Software Engineer at MOTOROLA CANADA SOFTWARE CENTRE
January 1, 2000 - January 1, 2002
Developed SDL/C code for iDEN APD; contributed to simulators and test support for TDMA devices; helped drive SEI-CMMI accreditation.
Software Engineer at QUALCOMM, INC.
January 1, 1999 - January 1, 1999
Software Engineer for IM backend components; contributed to services for mobile messaging platforms.

Education

Honours Bachelor of Applied Sciences in Electrical Engineering at University of Waterloo
January 11, 2030 - January 1, 2000
Honours Bachelor of Applied Sciences in Electrical Engineering at University of Waterloo
January 11, 2030 - January 1, 2000
Honours Bachelor of Applied Sciences in Electrical Engineering at University of Waterloo
January 11, 2030 - January 1, 2000

Qualifications

PMI PMP Certification
January 1, 2013 - February 6, 2026
PMI PMP Certification
January 1, 2013 - February 6, 2026
SOS/CSST Emergency Response & First Aid Certification
January 1, 2006 - December 31, 2009
PMI PMP Certification
January 1, 2013 - February 6, 2026

Industry Experience

Software & Internet, Telecommunications, Manufacturing, Transportation & Logistics, Professional Services, Government, Media & Entertainment, Other, Financial Services