Available to hire
Hi, I’m Tanjun Heng, a computer science student specializing in big data with hands-on experience in IT support, cloud infrastructure, and system integration. I’m passionate about building reliable software and automating workflows, and I enjoy collaborating with teams to deliver practical tech solutions.
I’m fluent in English and proficient in Chinese, and I’ve completed a Data Science BootCamp and an AWS Cloud Practitioner certification. I’m always excited to learn new technologies and apply them to real-world problems at the intersection of software, data, and cloud computing.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Fluent
Chinese
Advanced
Work Experience
Technical Support Engineer at Whale Cloud
May 1, 2025 - PresentL2 ITSM support; incident investigation, issue resolution, and coordination with product and infra teams. Assisted in system integration (LDAP-AD, OA Portal, COREMAIL), DNS updates, IP routing, and config validation. Analyzed logs, validated configurations, and implemented fixes. Prepared user manuals and product demos. Developed a Python automation script to generate and send HR-related emails (birthday, tenure, promotions), reducing workload.
IT Support at Singtel
April 1, 2022 - May 1, 2022Remote and onsite troubleshooting of IT issues for corporate clients; relocation of offices; PC setup, network setup, and software/hardware installation.
Data Migration Assistant / ML System Integrator at Singtel
March 1, 2022 - April 1, 2022Supported data migration for email hosting and contributed to ML system integration initiatives.
Firefighting Rescue Specialist – Section Commander at Singapore Civil Defence Force (SCDF)
February 1, 2020 - February 1, 2022Assisted in Special Rescue Unit Operations, firefighting and decontamination operations; supported Officers-in-Charge and colleagues; roles in logistics, driver duties, and junior training.
Business-to-Business Sales Marketing at SMV Marketing Group
August 1, 2019 - November 1, 2019Conducted B2B sales marketing; assisted in recruiting and grooming of juniors.
Project Assistant at Flexlink Engineering Pte Ltd
January 1, 2019 - June 1, 2019Assisted Director and team; contributed to projects including upgrading IBM CPU to DOS; supported PC/industrial computer projects and wiring/fixtures.
Intern / Assistant at SinTech Mechanic Pte Ltd
November 1, 2016 - March 1, 2017Assisted in manufacturing iPhone buttons with spare parts; supported programming machines, wiring fixtures and related manufacturing tasks.
Education
Bachelor of Computer Science(Big Data) at Singapore Institute of Management – University of Wollongong
July 1, 2022 - April 1, 2025Diploma in Electronics, Computer and Communication at Nanyang Polytechnic (NYP)
January 1, 2016 - January 1, 2019Qualifications
AWS Certified Cloud Practitioner
December 1, 2024 - February 7, 2026DataScience BootCamp
January 11, 2030 - March 1, 2025Emerging Technology Synthesis
January 1, 2024 - February 7, 2026Industry Experience
Computers & Electronics, Software & Internet, Government, Education, Professional Services
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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