Available to hire
Digital Marketing Specialist & Content Creator with a data-driven mindset. Experienced in social media strategy, content performance, and paid campaigns.
Experience Level
Intermediate
Intermediate
Language
Work Experience
Community Manager at Al Sayegh, Dubai
October 1, 2024 - PresentManaged and aged social media platforms, forums and brand communities, ensuring active participation. Responded to queries, feedback, concerns, ensuring a positive user experience. Analyzed community engagement metrics and provided data-driven insights to improve interactions. Collaborated with marketing, product, and customer service teams to align community goals with business objectives.
Social Media Specialist at Notre Dame
February 1, 2023 - September 1, 2024Expertly managed paid social media campaigns, oversaw budgets and analyzed outcomes. Developed captivating, brand-consistent content across various formats. Efficiently handled social media operations, scheduling posts, monitoring interactions, and engaging with audiences. Utilized advanced tools for content scheduling and tracking performance metrics. Kept monitored key indicators such as reach, engagement, and audience growth for strategic re-mention.
Social Media Specialist at OpenSooq
August 1, 2021 - January 1, 2023Executed dynamic social media strategies across platforms, aligned with brand objectives and targeting specific audiences. Crafted compelling content, including graphics, videos, and posts; adhering to brand guidelines. Managed daily social media tasks, scheduling posts, engaging with audiences, and monitoring feedback.
Non-voice Customer Care at Extensya
November 1, 2020 - February 1, 2021Promptly and professionally handled customer inquiries and concerns via email, chat, and messaging platforms, ensuring a high level of customer satisfaction. Provided accurate information about products, services, policies, and procedures, effectively assisting customers with their needs. Skilled in addressing and resolving complaints, quickly escalating complex cases to relevant departments as needed, contributing to a positive customer experience and maintaining the company's reputation for excellent service.
Education
Master's Degree in Business Analytics at Princess Sumaya University for Technology
January 1, 2024 - February 7, 2026Bachelor's Degree in E-marketing and Social Media at Princess Sumaya University for Technology
January 1, 2016 - January 1, 2020Qualifications
SEO Diploma
January 11, 2030 - February 7, 2026Fundamentals of Digital Marketing Certification
January 11, 2030 - February 7, 2026Google Ads Manager Certification
January 11, 2030 - February 7, 2026Facebook Ads Certification
January 11, 2030 - February 7, 2026MySQL for Data Analytics & Business Intelligence
January 11, 2030 - February 7, 2026Industry Experience
Media & Entertainment, Education, Professional Services, Software & Internet
Experience Level
Intermediate
Intermediate
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